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About the Role
We are looking for an experienced communications professional to lead Monzo's earned consumer communications program in the UK. You will identify key opportunities and develop earned communications to help more people discover, understand, and trust Monzo. Working across Product, Marketing, and Business teams, you will bring products, customer insights, and business priorities to life in ways that deliver real business impact. You will build long-term communications plans while remaining agile to respond to changing priorities, emerging opportunities, and shifting timelines. Strong planning, judgment, adaptability, and stakeholder management skills are essential. While focused on the UK, you will also advise our European Communications team, sharing expertise and shaping consumer communications internationally. We are excited by the evolution of communications, including AI, changing search behavior, creators, and emerging platforms, and seek someone curious about what's next and eager to experiment with new audience engagement methods.
Responsibilities
- Developing and delivering Monzo's UK earned consumer communications strategy and roadmap, aligned to business priorities.
- Partnering across Product, Marketing, Business, and other cross-functional teams to shape plans early, identify opportunities, understand the stakeholder landscape, and manage reputational considerations.
- Leading communications around products, data, customer insights, and business priorities, creating earned stories through product launches, original insight, reactive opportunities, and integrated campaigns.
- Developing creative communications ideas internally and with agency partners.
- Exercising strong editorial judgment and prioritizing work for greatest impact.
- Building relationships with journalists, creators, and emerging platforms, continually evolving audience reach.
- Using data, AI, and audience insight to uncover opportunities, improve work methods, and evolve the communications approach.
- Acting as a trusted advisor to the European Communications team, sharing expertise and helping shape consumer communications in expansion markets.
- Contributing to the leadership and continuous improvement of the Communications team through constructive feedback and thoughtful challenge.
Requirements
- Significant experience leading consumer communications or PR for a consumer-facing business.
- A track record of developing earned communications strategies that deliver measurable business outcomes.
- Excellent planning skills, with the ability to build long-term programs while adapting to evolving priorities, timelines, and business needs.
- Ability to combine strategic thinking with hands-on execution.
- Ability to combine creativity with strong commercial and reputational judgment, considering the wider stakeholder landscape and long-term impact.
- Excellent editorial judgment and understanding of what captures attention.
- Ability to influence confidently across teams and seniority levels, building trusted relationships.
- Curiosity about how AI, changing search behavior, creators, and new media are reshaping communications, and embracing new tools and technology.
- Exceptional written and verbal communication skills.
Skills
- Consumer Communications
- Public Relations
- Earned Media Strategy
- Strategic Planning
- Adaptability
- Stakeholder Management
- Editorial Judgement
- Relationship Building
- Data Analysis
- AI
- Audience Insight
- Creative Development
- Commercial Judgement
- Reputational Management
- Influencing
- Written Communication
- Verbal Communication
Location
- London
Work Type
- Hybrid
- Fixed Term Contract
Experience Level
- Senior
Salary/Compensations
- £98,600 - £108,000
- Incentive Awards tied to performance
Benefits
- £1,000 learning budget each year for books, training courses, and conferences
- Flexible working hours
- Plus lots more
About the Company
- We’re on a mission to make money work for everyone.
- We’re waving goodbye to the complicated and confusing ways of traditional banking.
- After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK.
- As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond.
- Our UK customers can also save, invest and combine their pensions with us.
- With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
- We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Equal Opportunity
- Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo.
- At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us.
- This is integral to our mission of making money work for everyone.
- We’re an equal opportunity employer.
- All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
- If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊