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About the Role

Samsung SDS America (SDSA) supports Samsung’s global technology ecosystem by delivering secure, high‑performance IT infrastructure and enterprise solutions. This role focuses on owning the day-to-day physical infrastructure of our data center environment, including monitoring and maintaining power and cooling systems, managing DCIM and CCTV/security platforms, coordinating vendor projects, and partnering with network and engineering teams on capacity planning and new deployments.

Responsibilities

Install, configure, and monitor PDUs throughout the environment
Verify rack-level power limits and ensure racks stay within maximum power thresholds
Install, configure, and monitor temperature and environmental sensors
Install power whips and perform proper grounding procedures
Manage and maintain the Schneider Electric DCIM platform, including asset tracking, capacity planning, and power/cooling documentation
Build, maintain, and administer internal infrastructure monitoring systems, including supporting virtual machines (VMs)
Install and maintain CCTV security systems and video storage platforms, including managing security footage retention
Support ongoing camera and wireless sensor layout redesigns
Perform rack and stack installations of servers, network equipment, and compute/storage hardware
Run, terminate, and troubleshoot copper and fiber network cabling
Install new network switches and equipment
Remove decommissioned network and compute equipment from racks
Partner with network engineers to design physical port maps and cabling layouts for new deployments
Help design and plan equipment layout, rack space allocation, and environment capacity
Maintain an organized, neat, and audit-ready data center environment
Support planning for future data center moves
Escort and supervise third-party vendors and contractors on-site
Coordinate and plan equipment refresh projects with vendors
Work with vendors on specialized installs
Coordinate with network engineering teams on equipment replacements and upgrades
Support maintenance activities outside normal business hours as needed
Perform Level 1 (L1) troubleshooting and break/fix support on server hardware
Assist with new storage and compute deployments
Support emulation environment design
Maintain accurate inventory tracking of hardware assets, spare parts, and equipment lifecycle status
Follow established change management, safety, and security procedures
Document work performed, incidents, and resolutions

Requirements

5+ years of hands-on experience working in a data center environment
Proven experience with rack and stack server installations
Solid working knowledge of copper (Cat5e/Cat6) and fiber optic cabling installation and troubleshooting
Experience with inventory tracking and asset management processes
Experience escorting and managing vendors/contractors on-site
Demonstrated experience performing L1 troubleshooting and break/fix on server hardware (Dell, HPE, and/or Cisco preferred)
General knowledge of networking concepts and experience supporting physical port mapping with network teams
Experience monitoring and managing power (PDUs) and cooling/environmental sensor systems
Experience installing power whips and performing proper grounding
Ability to lift up to 50 lbs and work in a physically active environment
Willingness to work flexible hours, including on-call or after-hours maintenance windows
Eligible to work in the United States for any employer without restrictions

Skills

Schneider Electric DCIM software (e.g., EcoStruxure IT / StruxureWare)
Copper (Cat5e/Cat6) and fiber optic cabling installation and troubleshooting
Inventory tracking and asset management
L1 troubleshooting and break/fix on server hardware (Dell, HPE, and/or Cisco)
Networking concepts (switches, routers, patch panels, IP basics)
CCTV/security systems and video storage platforms
Virtual machine administration
Capacity planning
Data center layout/design
Data center relocation or decommissioning
CompTIA A+, Network+, or Data Center Certified Associate (DCCA)
UPS systems
Critical facility infrastructure

Location

Austin, TX

Work Type

Full-time
Onsite

Experience Level

Experienced

Education Level

Industry certifications such as CompTIA A+, Network+, or Data Center Certified Associate (DCCA)

Benefits

Competitive salary
Top-notch medical, dental, vision and prescription coverage
Wellness program
Parental leave
401K match and savings plan
Flexible spending accounts
Life insurance
Paid Holidays
Paid Time off

About the Company

Samsung SDS America (SDSA) supports Samsung’s global technology ecosystem by delivering secure, high‑performance IT infrastructure and enterprise solutions across cloud, mobility, analytics, and advanced manufacturing environments.

Equal Opportunity

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request the recruiter.