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About the Role

Mace is undergoing an AI transformation, and this role is pivotal in leading the discovery, redesign, and optimization of business processes and digital services using AI-first principles. You will identify high-value opportunities, shape AI-enabled solutions, and translate ideas into measurable business outcomes to build the future of Mace Consult.

Responsibilities

• Lead the assessment of current business processes, decision points, pain points, and supporting data to identify AI augmentation opportunities.
• Evaluate opportunities, benefits, risks, and constraints of AI-enabled change, including business value, feasibility, process readiness, data quality, controls, governance, and responsible AI.
• Define practical AI-enabled future-state processes using AI-first principles, challenging existing ways of working.
• Collaborate with business, Digital, data, architecture, product, and operational stakeholders to shape practical, responsible, and scalable AI-enabled process solutions.
• Capture business requirements, AI use cases, process rules, decision logic, and success measures clearly and unambiguously.
• Create and define as-is and to-be process maps, service journeys, and operating models that embed AI, automation, and human oversight.
• Translate business requirements into functional, data, and AI solution requirements, ensuring feasibility, adoption, and value realization.
• Bring external examples, market awareness, and practical insight into AI-enabled, process improvement, and digital transformation.
• Lead business analysis activities for smaller initiatives or workstreams from discovery through design, testing, and handover.
• Support the adoption of AI-enabled business analysis practices by sharing methods, templates, and lessons learned.
• Work collaboratively towards the common goal of net zero carbon transition and manage associated carbon emissions and reductions.

Requirements

• Experience independently managing business analysis assessments for digital, data, or AI-enabled transformation initiatives.
• Strong experience in process discovery, process mapping, and redesign, including defining future-state work design and identifying data control and user experience implications.
• Ability to identify, shape, and prioritize AI use cases that deliver measurable business value and improved process outcomes.
• Experience building business cases, assessing expected value, and defining measurable success criteria for technology-enabled initiatives.
• Experience capturing business, functional, and non-functional requirements for AI, data, and technology solutions.
• Good understanding of AI, automation, and analytics concepts, with the ability to work effectively with technical specialists and translate complexity for business stakeholders.
• Experience assessing whether AI, automation, analytics, or process redesign is the most appropriate approach to solving a business problem.
• Experience assessing data readiness, data quality, process dependencies, governance, and controls associated with AI-enabled solutions.
• Experience working with delivery partners, 3rd party suppliers, and blended or offshore delivery models.
• Experience working on technology or transformation initiatives of varying sizes and complexity.
• Strong stakeholder engagement, workshop facilitation, and cross-functional collaboration experience.
• Experience working with colleagues at all levels of the business, of varying technical abilities.
• Experience facilitating workshops with senior stakeholders to identify, assess, and prioritize technology, automation, or AI opportunities.

Skills

• AI
• Process Discovery
• Process Mapping
• Process Redesign
• Business Analysis
• Stakeholder Engagement
• Workshop Facilitation
• Cross-functional Collaboration
• Requirements Gathering
• Business Case Development
• Data Quality Assessment
• Governance
• Responsible AI
• Automation
• Analytics

Location

• Onsite

Work Type

• Hybrid
• Flexible
• Part-time

About the Company

• Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition.
• Our values shape the way we consult and define the people we want to join us on our journey.
• Our values: Safety first - Going home safe and well; Client focus - Deliver on our promise; Integrity - Always do the right thing; Create opportunity - For our people to excel.

Equal Opportunity

• Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.