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About the Role
As a Customer Service Representative at K9 Resorts, you will be the face of the brand, responsible for delivering a luxury experience for dogs and peace of mind for their owners. This role drives guest experience and business growth through exceptional client interactions and sales.
Responsibilities
- Deliver 5-Star service at every interaction—phone, in-person, and email
- Convert inquiries into reservations and tours into enrollments
- Confidently recommend services, packages, and upgrades tailored to each pet
- Lead engaging tours showcasing our luxury facility and standards
- Serve as a brand ambassador at local events and community outreach
- Check pets in/out and ensure accurate accommodations and care instructions
- Document feeding, medications, and special instructions with precision
- Assist with daycare, play sessions, and basic pet care tasks
- Monitor pet health and behavior, escalating concerns immediately
- Maintain cleanliness and sanitation standards throughout the resort
Requirements
- Passion for dogs and understanding of pet parent expectations
- Strong sales mindset with confidence in closing and upselling services
- Excellent communication and multitasking skills
- Ability to thrive in a fast-paced, team-driven environment
- Tech-comfortable (POS systems, scheduling, Microsoft Office)
- Weekend and holiday availability required
Skills
- Sales
- Customer Service
- Communication
- Multitasking
- Microsoft Office
Work Type
- Part-Time Hourly
Benefits
- 401(k)
- Health, dental, and vision benefits
- Flexible scheduling
- Training & development programs
- Employee discounts and perks
About the Company
- K9 Resorts delivers a luxury experience for dogs and peace of mind for their owners.
- Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service.