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About the Role
Under the direct supervision of the Residential Manager, the Assistant Residential Manager will oversee and maintain the successful operation of a 9-10 bed co-ed community residence serving individuals with severe mental illness. The role requires professionalism, forward-thinking, and acting as a positive role model.
Responsibilities
- Demonstrate ability to problem-solve, multi-task, and conduct research to resolve program concerns.
- Be available during assigned shifts to address emergent needs, offer triage and support.
- Work with Residential Manager to ensure 24/7 coverage of CR.
- Act in the capacity of a Residential Manager in their absence.
- Work with Program Administration to verify successful operations of the program.
- Exhibit effectiveness in handling crisis situations, deploying resources, and communicating effectively.
- Maintain COVID protocols as directed.
- Provide training, direction, and supervision to Residential Counselors.
- Maintain own training compliance.
- Assist in coordinating all services for Individuals, including linkages to day treatment, therapy, medical, psychiatric, and financial services.
- Thoroughly prepare for OMH/OMIG/Internal Management Audits.
- Conduct regular self-audits of records to identify areas of concern.
- Oversee and implement agency medication protocols.
- Regularly monitor Individual's awareness and adherence to their prescribed medication regimen.
- Work collaboratively with the Medication Specialist and Residential Manager to ensure OMH Medication protocols are followed by staff.
- Participate in mandatory staff meetings at least once per month.
- Prepare a thorough, professional agenda for staff meetings.
- Maintain minutes of staff meetings as well as a sign-in sheet.
- Attend monthly Managers’ meeting, arriving timely and prepared to present on Program updates.
- Develop specific Individual Service Plans and conduct reviews every 90 days.
- Invite all parties the Individual deems necessary to partake in their recovery plan.
- Maintain active target dates on the service plan necessary for service delivery.
- Assist in coordinating the implementation of Restorative Service Goals, including staff assignments, data collection, progress notes, and billing requirements.
- Participate in bi-annual Utilization Management Reviews and ensure completion of Recovery self-assessments and other billing components.
- Work collaboratively with the clinical department (BIS) to complete/oversee ABC sheets and other behavioral tracking mechanisms.
- Ensure Behavior Plans are successfully implemented.
- Maintain records and submit according to program due dates.
- Utilize Precision Care for all documentation.
- Run monthly reports on progress notes.
- Identify areas of concern and share findings with Residential Manager.
- Assist in managing staff schedules, required trainings, and staff onboarding.
- Review and approve own timecard.
- Participate in the admission/discharge process, including trial visits and 30-day discharge follow-up reports.
- Confidently represent the agency to other service providers and community groups.
- Assist in overseeing cooking needs with healthy menu planning, food shopping/ordering, and meal preparation, incorporating dietary needs.
- Review the weekly menu, making any needed changes, and sign-off prior to the start of each week.
- Submit weekly food ledgers/receipts and monthly recreational receipts, van logs/receipts, etc.
- Maintain documentation of annual/bi-annual medical appointments.
- Conduct routine audits of PC, ensuring the face sheet is current with diagnosis changes within 24 hours of update.
- Accompany residents on medical appointments utilizing an agency vehicle.
- Assign tasks to Residential staff as appropriate.
- Exercise sound judgment always.
- Keep up with a multitude of emails via Microsoft Outlook.
- Perform other duties via Microsoft Suites (Excel, Word, Teams).
- Effectively manage time, organize workspace, and demonstrate proactive planning/prioritization.
- Ensure organization of monthly recreation activities to promote independence, wellness, and community integration.
- Establish and maintain professional, interpersonal relationships.
- Develop constructive and cooperative working relationships.
- Efficiently handle complaints, settle disputes, resolve grievances, and offer mediation.
- Direct issues to Residential Manager or Administration as deemed appropriate.
Requirements
- A High School Diploma with at least FIVE (5) years’ experience working with the Mental Health population.
- At least one year experience working within an OMH funded residential setting (preferred).
Skills
- Problem-solving
- Multi-tasking
- Research
- Crisis management
- Resource deployment
- Effective communication
- Training
- Supervision
- Medication protocol implementation
- Service plan development
- Restorative service goal implementation
- Billing
- Behavioral tracking
- Documentation
- Report generation
- Staff scheduling
- Staff onboarding
- Admission/discharge process
- Menu planning
- Food shopping/ordering
- Meal preparation
- Record keeping
- Auditing
- Time management
- Organization
- Proactive planning
- Prioritization
- Interpersonal relationships
- Conflict resolution
- Mediation
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
Location
- Hampton Bays, NY
Work Type
- Full-time
Experience Level
- 5+ years experience working with the Mental Health population
- 1+ year experience in an OMH funded residential setting (preferred)
Education Level
- High School Diploma
- Degree in the field of human services (preferred)
Salary/Compensations
- $24.00 - $24.77 Hourly