Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Front Desk Agent, you will set the tone for every guest's stay by providing a warm welcome, answering questions, and offering information about hotel services, facilities, and the local area. You will also ensure a smooth check-out experience, leaving guests happy.
Responsibilities
- Process guest check-ins, assigning rooms and activating room keys
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to, and process all guest calls, messages, questions, or concerns
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolve any disputed charges
- Process payments and room charges, as well as cashing guests' personal and traveller's cheques
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
Requirements
- A warm, people-oriented demeanour
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills, and multi-tasking ability
- The ability to stand, sit, or walk for extended periods of time across a work shift
Location
- London
Work Type
- Full-time
Benefits
- Team-spirited co-workers
- Encouraging management
- Comprehensive training and development program
- Staff discounts across Pestana hotels worldwide
- Recognition programs
- Meals on duty
- Uniform provided
- 28 days holiday increasing with service (inclusive of Bank Holidays)
- Pension
- Awards and recognition celebrations
About the Company
- Pestana Hotel Group is one of the largest hotel groups in Europe, with over 100 properties across more than 15 countries.
- Pestana Chelsea Bridge Hotel & Spa brings that legacy to London, offering guests a warm, genuine welcome alongside the comfort and spa facilities of a destination hotel on the banks of the Thames.
Equal Opportunity
- Pestana Hotel Group is an equal opportunity employer.
- We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
- We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.