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About the Role

We are looking for a highly motivated network engineer to help with operations, mature our processes, and drive our efforts to scale the company’s needs. This engineer will work with a US-based network team and will report to the Sr. Manager Enterprise Network Services.

Responsibilities

• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Maintain network standards, policies, and best practices to ensure consistency, reliability, and security across the organization.
• Collaborate with cross-functional teams to identify and implement innovative network technologies and solutions that drive operational efficiency and business value.
• Monitor network performance and proactively identify and resolve issues to minimize downtime.
• Use network tools for administration, maintenance, automation, and visualization reporting.
• Provide support services to customers for specific IT related issues.
• Adhere to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
• Configure network equipment and execute changes while following standard operating procedures and change/release management policies.
• Monitor specific IT service or set of services for availability and performance.
• Support root cause analysis of network outages or incident trends.
• Provide onsite support for network project implementations, LAN/WAN link connectivity, turn-ups, and testing.

Requirements

• Good analytical skillset with demonstrated troubleshooting ability.
• 5+ years of experience working with the implementation of data and converged network infrastructure.
• Experience with Datacenter virtualization technologies.
• Experience with cloud (Azure or AWS) network/infrastructure technologies.
• Experience with Cisco and similar VOIP telephony infrastructure.
• Strong ability to troubleshoot end-user device connectivity at a firewall level.
• Knowledge of 802.1X and SAML/SSO implementation strategies.
• Excellent communication and client service skills, both written and oral.
• After hours or weekend work for service impacting changes or problems.
• On call for networking emergencies.

Skills

• CCNA
• CCNP
• NSE4-6
• PCNSE
• 802.1x
• vPC
• VXLAN
• STP/OSPF/BGP
• LAN/WAN/Wireless protocols
• Network Management tools
• F5 Load Balancers
• Virtual Private Networks (VPNs)
• Palo Alto Firewalls
• Web Application Firewalls
• Cisco IOS
• NXOS
• PANOS
• STP
• BGP
• OSPF
• EIGRP
• MPLS
• VXLAN
• access-lists
• 802.11 wireless principles

Location

• UK

Work Type

• Hybrid
• Remote

Experience Level

• 5+ years

Salary/Compensations

• £60,000 - £90,000

Benefits

• Health, wellness, and financial benefits

About the Company

• Since 1989, SHI International Corp. has helped organizations change the world through technology.
• We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
• Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
• The heartbeat of SHI is our employees – all 7,000 of them.
• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Equal Opportunity

• SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status.
• We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status