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About the Role

Lead our global editorial agenda and build systems to scale high-quality content across Payhawk. This player-coach role involves owning top-of-funnel content programs, strategic writing and editing, and enabling other teams through clear workflows, tools, templates, and standards.

Responsibilities

• Lead our global content strategy
• Define themes, problems, and perspectives Payhawk should own with finance leaders
• Turn company, customer, market, and product insight into a focused editorial plan
• Build a coherent top-of-funnel narrative across brand, platform, products, customers, and leadership
• Own the global content calendar and resolve competing priorities, duplication, and timing conflicts
• Create flagship content including original research, reports, customer-story campaigns, executive thought leadership, newsletters, event-led content, and selected video formats
• Turn customer conversations, events, leadership insight, and proprietary evidence into distinctive content with a clear point of view
• Design content programs that can be reused across channels, formats, regions, and buyer stages
• Write and edit Payhawk’s most strategically important content
• Build our AI-enabled content operating system
• Identify where AI, automation, and better process design can improve content quality, speed, and capacity
• Build repeatable workflows for research, briefing, drafting, repurposing, localisation, review, distribution, and performance analysis
• Create reusable prompts, templates, playbooks, quality checks, and structured knowledge sources
• Combine AI tools, automation, and human review to protect accuracy, originality, brand consistency, and trust
• Evaluate new tools based on measurable business value
• Train teams to use the systems and track adoption
• Enable teams to self-serve by providing workflows and tools for Product Marketing, SEO, Demand Generation, and regional teams to create product and mid-funnel content
• Define clear ownership, handoffs, and review requirements
• Build self-service toolkits for repeatable formats such as explainers, campaign assets, localisation, and executive social content
• Reduce reliance on the central content team without lowering quality
• Lead the function by managing, coaching, and developing a small team of content managers
• Set clear priorities, standards, and development goals
• Manage external writers, creators, agencies, and production partners
• Build a content model that scales through systems, expertise, and enablement rather than headcount alone

Requirements

• 7–10 years of experience in B2B content marketing, editorial, brand publishing, or a related discipline
• Native-level English proficiency, with excellent writing, editing, and verbal communication skills
• Experience leading a content team or function
• Experience in SaaS, fintech, enterprise technology, financial services, or another complex B2B category
• Experience creating content for senior business audiences
• Evidence of building repeatable content processes and operating models
• Experience working across Brand, Product Marketing, SEO, Demand Generation, Sales, Web, Design, and regional teams
• Strong stakeholder management skills
• Confidence to challenge low-value requests
• Advanced practical experience using large language models
• Experience building repeatable, multi-step AI workflows
• Strong prompt, context, and knowledge-management skills
• Experience with no-code or low-code automation tools
• Understanding of human review, AI quality evaluation, and governance
• Ability to document workflows and train others to use them
• Ability to translate content needs into requirements for technical or systems teams
• Experience with APIs, agentic workflows, retrieval systems, scripting, automated claims checking, or AI evaluation frameworks is useful, but not required

Skills

• Content Strategy
• Editorial Planning
• Content Creation
• Content Editing
• AI Enablement
• Automation
• Workflow Design
• Prompt Engineering
• No-code/Low-code Tools
• Stakeholder Management
• Team Leadership
• SaaS Marketing
• Fintech Marketing
• B2B Marketing

Location

• New York
• London
• Berlin
• Munich
• Barcelona
• Paris
• Amsterdam
• Vilnius
• Sofia

Work Type

• Full-time

Experience Level

• Lead
• Manager

Benefits

• 30 days holiday paid leave
• A week exchange policy to another Payhawk office
• Sports card fully funded
• Regular team-wide events
• 150EUR of monthly commuting allowance

About the Company

• Payhawk is a leading global spend management solution for scaling businesses.
• Headquartered in London, Payhawk combines company cards, reimbursable expenses, and accounts payable into a single product.
• Its future-facing technology enables finance teams to control and automate company spending at scale.
• The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries.
• Offices in New York, London, Berlin, Munich, Barcelona, Paris, Amsterdam, Vilnius and Sofia.
• Backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures.
• Values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds.
• Encourages diversity and inclusion.
• Believes in work-life balance, continual learning, and empowered teams.
• On a journey to measure and improve environmental and social impact.
• Software and automation help take paper out of the equation for customers.
• Changing the world of payments.

Equal Opportunity

• Payhawk is an Equal Employment Opportunity Employer.
• Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.