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About the Role

The Account Director will oversee and strategically grow a portfolio of Health & Beauty clients, driving success through innovative marketing campaigns and POS activations. This role requires briefing and managing projects, maximizing revenue and profitability, and delivering exceptional client satisfaction.

Responsibilities

• Establish a full understanding of the client’s internal issues, processes, and policies.
• Drive client service excellence and upsell to achieve budget projections.
• Proactively challenge briefs and lead clients in campaign brief and strategy development.
• Contribute to client business growth by identifying new opportunities.
• Ensure a consistently high level of service from the account management team.
• Oversee agency relationship with client’s other marketing partners.
• Assist in conducting regular client and agency reviews.
• Lead client projects within the agency, ensuring all personnel understand client requirements.
• Support the Group Account Director and take an active approach in leading, motivating, and training the account team.
• Provide support to the Group Account Director and Client Services Director.
• Identify new business opportunities within the client’s business and industry.
• Present to new and prospective clients and understand their goals.
• Proactively review and analyze competitor and market activity.
• Maintain awareness of the latest industry issues, tactics, and deliverables.
• Ensure compliance within the account team with all internal agency procedures.
• Manage client account profitability, including contribution, agency cost, and external costs.
• Work with the Group Account Director on planning and forecasting processes.
• Ensure all work is accurately estimated and within agreed ratecard.
• Ensure all projects run profitably in-line with forecasts and costs are in-line with expectations.

Requirements

• Proven industry experience including experience in senior account management roles.
• Experience in the key areas of marketing communications, including POS, ATL & BTL advertising, OOH, Digital, PR & Event marketing.
• Experience working in the Health and beauty sector.
• Excellent project management skills plus an ability to multi-task proficiently.
• A mix of analytical and creative capabilities.
• High level of diplomacy and ability to establish and maintain positive working relationships both with clients and within the agency.
• Educated to graduate level.
• Demonstrate a proactive approach in helping clients meet their business objectives.
• Possess strong experience in client-facing roles, ideally working directly with brands and retailers.
• Expertise in taking clients’ briefs.
• Solid understanding of 3D POS print and production processes.
• Ability to look at existing situations and problems in novel ways and come up with creative solutions.
• Ability to showcase the clients intended message clearly.
• Adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.

Skills

• Marketing communications
• POS
• ATL advertising
• BTL advertising
• OOH
• Digital marketing
• PR
• Event marketing
• Project management
• Multi-tasking
• Analytical capabilities
• Creative capabilities
• Diplomacy
• Client relationship management
• Internal relationship management
• 3D POS print
• Production processes

Experience Level

• Senior account management roles

Education Level

• Graduate level

About the Company

• The Delta Group is an equal opportunities employer.

Equal Opportunity

• Welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.