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About the Role
The Center Sales Director leads daily operations of a European Wax Center location, driving team performance, financial results, and the guest experience. This role is responsible for coaching, development, hiring, and all operational aspects of the center, ensuring compliance with policies and upholding company values.
Responsibilities
- Hire, train, and retain high-performing associates
- Conduct regular coaching, feedback sessions, and performance evaluations
- Cultivate a positive work culture that promotes accountability and motivation
- Ensure consistent delivery of exceptional service by all associates
- Handle escalated guest issues and complaints with professionalism
- Support the front desk team and model service excellence
- Drive retail sales, Wax Passes, and service bookings
- Monitor and achieve center KPIs and revenue goals
- Execute local marketing strategies and community engagement
- Create associate schedules and manage labor budgets
- Maintain center compliance with training, licensing, and HR policies
- Oversee daily operations including timekeeping, payroll, and deposits
- Maintain a clean, safe, and organized center environment
- Ensure adherence to safety protocols and EWC standards
- Audit inventory and handle product orders and EFT/payment processes
Requirements
- 3+ years in a sales leadership or management role across retail, beauty, or spa industries
- Exposure to a luxury environment preferred
- Proven track record of achieving sales and operational targets
- Team leadership and talent development
- Financial acumen, budget management, and schedule creation
- Excellent verbal and written communication and conflict resolution
- Guest service and sales expertise
- Proficiency in Microsoft Office and POS systems
- Must lift up to 25 lbs with the ability to stand for extended periods of time
Skills
- Team leadership
- Talent development
- Financial acumen
- Budget management
- Schedule creation
- Verbal communication
- Written communication
- Conflict resolution
- Guest service
- Sales expertise
- Microsoft Office proficiency
- POS systems proficiency
Work Type
- Full-time
- Open availability
- Flexibility to work evenings and weekends
Experience Level
- 3+ years in a sales leadership or management role
Salary/Compensations
- $65,000-$70,000 base salary
- Up to $25k in annual commissions with uncapped earning potential
Benefits
- Complementary Waxing Services
- 50% Off Our Exclusive Skincare Retail Products
- 401(k) Retirement Plan
- Paid Time Off & Sick Leave
- Paid Parental Leave
- Medical, Dental, and Vision insurance
- Company-Paid Life and Disability Insurance (for eligible employees)
- Flexible Spending Accounts (FSA) and Dependent Care Benefits
- Pre-Tax Commuter & Transportation Benefits
- Ongoing training
- Recognition programs
- Real career pathing opportunities
About the Company
- EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.
Equal Opportunity
- EWC Growth is an equal opportunity employer. We are committed to creating a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.