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About the Role

The Legal Aid Society’s Civil Practice is seeking a Housing Coordinator to join the Housing Unit in the Queens Neighborhood Office. This role will ensure quality assurance for all housing and related benefits cases in the borough and establish efficient systems for data collection and updates.

Responsibilities

• Oversee and ensure collection of data for grants/contracts
• Ensure that all cases, including associated benefits cases, are entered within one week of intake
• Periodically update the housing team on any changes or updates in data collection required for housing grants
• Ensure that all cases are timely updated with data required for grants management including accurate service levels, completed forms, and other information needed to establish eligibility and outcomes
• Ensure cases are timely marked as ready for closing in the case management system
• Upload all documents needed for programmatic audits in the case management system within one week of intake and before case closing
• Responsible for overall quality assurance in the case management system including cross-refencing LAS data with OCA data and NYSCEF
• Find any duplicate cases or clients
• Ensure that all cases where case work is complete have been closed
• Coordinate with the Office Management team to ensure cases are timely closed and archived
• Follow up with and/or interview clients to obtain information needed to properly enter and/or update cases
• Utilize Microsoft 365 and its apps as useful tools for creating or innovating efficient data-tracking systems
• Learn and utilize new technologies and systems as appropriate to manage cases and data
• Provide input into performance evaluations of staff
• Participate in continuous professional development
• Continuously learn about forms of bias in the workplace and demonstrate affirmative behaviors that support an inclusive work environment
• Other duties as assigned

Requirements

• Bachelor’s degree or an equivalent combination of 4+ years of post-secondary education and/or work experience
• Bachelor’s degree
• Previous administrative experience
• Ability to work in a team setting including strong communication and follow-up skills
• Demonstrated ability to consistently meet deadlines in a high-pressured work environment
• Demonstrated ability to pay attention to detail
• Ability to manage relationships and effectively communicate with Office management team; case handlers; and Civil G&C team
• Highly self-motivated and able to work independently
• Demonstrated ability to accurately and quickly gather data, compile information, and keep accurate records
• Demonstrated track record of organizational skills
• Excellent computer skills including Office 365 and all Microsoft Office programs, especially Microsoft Excel (pivot tables, etc.), and demonstrated ability to work with databases
• Excellent judgement, including ability to handle sensitive or confidential information
• Ability to multitask
• Commitment to Legal Aid Society’s mission to secure equal justice before the law for all New Yorkers
• Interpersonal and communication skills that enable healthy and productive working relationships
• Ability to perform duties with the highest regard for confidentiality, integrity, and respect
• Commitment to Legal Aid Society’s mission and values
• Mostly sedentary, significant time using a computer and monitor; communicating and meeting using video
• Requires occasional or frequent physical movement to perform essential job functions which may include, bending, reaching, pulling, pushing, standing or walking for long periods of time, accessing small spaces
• May or will require travel within NYC, across the five-borough region
• All applicants must be legally authorized to work in the United States for any employer without sponsorship for a work visa or permit
• For citizens of Canada and Mexico, LAS will provide a letter documenting employment status that is needed to obtain a TN visa

Skills

• Microsoft 365
• Microsoft Forms
• Communication skills
• Follow-up skills
• Attention to detail
• Relationship management
• Independent work
• Data gathering
• Information compilation
• Record keeping
• Organizational skills
• Computer skills
• Office 365
• Microsoft Office programs
• Microsoft Excel (pivot tables, etc.)
• Database management
• Judgement
• Multitasking

Location

• Queens Neighborhood Office
• NYC
• five-borough region

Work Type

• Full-time

Experience Level

• 4+ years of post-secondary education and/or work experience

Education Level

• Bachelor’s degree

Salary/Compensations

• $75,782 - $80,782

Benefits

• Health insurance
• Paid vacation
• Disability insurance
• Life insurance
• Public Service Loan Forgiveness (PSLF)
• State and Federal loan forgiveness programs
• Assistance from New York state to assist with loan repayments (for NY residents, depending on years of practice)

About the Company

• The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation.
• We are dedicated to building a strong professional relationship with each of our clients (people), to understanding their diverse circumstances, and to meeting their needs.
• Every member of our community is expected to continuously learn about the dynamic, evolving, and emerging field of knowledge of identity, bias, and systemic forms of oppression and participate in productive efforts to dismantling bias in all forms.

Equal Opportunity

• As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.