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About the Role

Maintain a presence in the front of house and common areas, offering assistance to all building visitors and tenants. Deliver exceptional service and create a lasting impression, adopting a 'One Team' approach with service partners.

Responsibilities

• Ensure the highest standards of property presentation, keeping the reception area clean, tidy, and welcoming.
• Maintain a courteous, professional, and helpful demeanor at all times.
• Adhere to uniform and dress code guidelines if applicable.
• Carry out duties as instructed by management.
• Compile monthly service reports and attend meetings.
• Propose service innovations and improvements.
• Acknowledge and action helpdesk jobs, communicating with the Engineering department when necessary.
• Manage the visitor management system and provide content for the occupier platform.
• Participate in the training of cover staff.
• Establish professional relationships with team members, tenants, and contractors.
• Greet visitors and maintain an accurate visitor log.
• Act as a Lobby Host, welcoming visitors into the building.
• Obtain tenant authority before allowing visitors beyond reception.
• Assist and direct visitors to their required location or contact.
• Answer telephone and intercom queries professionally.
• Maintain an up-to-date reception operations manual.
• Ensure the reception desk is never left unmanned during opening hours.
• Handle on-site queries efficiently and professionally, directing them to third parties when appropriate.
• Sign for and document tenant deliveries, obtaining signatures upon ID verification.
• Acquire knowledge of property systems and procedures to manage during absences.
• Complete all required log reports.
• Manage communications and updates to occupiers.
• Comply with health and safety regulations, including fire precautions.
• Ensure contractors adhere to site health and safety requirements.
• Abide by all company rules, terms, and conditions.

Requirements

• Excellent verbal and written communication skills.
• Ability to deal with difficult visitors and/or situations professionally and calmly.
• Creative and forward-thinking with a drive for service improvement.
• Strong customer service skills, providing helpful and polite service.
• Pleasant telephone manner and efficiency in relaying messages and taking instructions.
• Ability to handle confidential information.
• Good organizational and time management skills.
• Careful and conscientious with attention to detail.
• Willingness and ability to learn on the job and undertake training.
• Acutely aware of surroundings and occupiers to ensure timely service.
• Proficient in Microsoft applications including Word, Excel, PowerPoint, Access, and Outlook.

Skills

• Customer Service
• Communication
• Microsoft Office Suite
• Time Management
• Organization
• Problem-Solving

Location

• Onsite

Work Type

• Full-time

Experience Level

• Solid Corporate Customer Service Experience

Education Level

• General Education to GCSE standard or equivalent

Salary/Compensations

• £34,765

Benefits

• Benefits Booklet available for more information

About the Company

• SMR (nature of work is unpredictable and varied)