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About the Role

You will work closely alongside your manager, the General Manager (GM), to support the day to day running of our existing buildings, plus helping with any new building openings within your cluster.

Responsibilities

• Lead customer engagement and maintain a community across your cluster of buildings.
• Act as the first point of contact and problem solver for customers by overseeing the ticketing system ‘FreshDesk’ and dealing with incoming requests.
• Ensure buildings are functioning properly, all issues are raised and dealt with in a timely manner, while constantly seeking ways to improve existing processes.
• Conduct regular building inspections to proactively identify issues and ensure quality standards are maintained.
• Assist with move-ins and move-outs ‘MIMOs’ of tenants, ensuring a smooth and timely transition into their new office spaces.
• Contribute to and support the company in achieving its growth objectives.

Requirements

• Proven track record of managing a diverse portfolio of clients.
• Experience in the co-working/building management office as a service industry (desirable).
• Experience working across multiple buildings/locations (desirable).
• Outstanding verbal and written communication skills.
• Experience organizing and hosting events.
• Exceptional organizational and multitasking skills.

Benefits

• Vitality Health, Vision, Dental and Hearing insurance
• Your Birthday off
• Allocated training and development budget
• Study time off where needed
• Bring your dog to work policy
• Share options
• Regular social events

About the Company

• Together we are creating a personalized global eco system designed for the future of work.
• With our values and pillars in mind, we design environments where people love to work. Spaces where people can create and be productive. Homes away from home.
• We embrace a win-win mindset with our friends of the brand and through hard work, innovation, and a low waste culture, we provide the best office space solutions for our clients.
• Our mission is to connect people to one another and to their neighborhoods, strengthening community while maintaining privacy.
• Joining our team is all about being part of a high growth, fast moving, and ambitious company.
• We are looking for people with a proactive approach, who are true team players, with a mindset to help us scale in structured and creative ways.