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About the Role

IGT is seeking a dedicated Field Service Technician in Sydney to join a close-knit team. This role involves working with other technicians and external contractors to triage service requests, including product installation, maintenance, and ensuring optimal performance of Cash Redemption Terminal (CRT) machines. The ideal candidate has a passion for fixing and repairing machinery, identifying root causes, and solving problems.

Responsibilities

Act as the technical interface with customers
Coordinate and perform product installations and maintenance
Respond to both email and phone requests for support
Monitor equipment performance
Provide feedback to Team Lead on product performance
Liaise with and support any assigned team member or service contractor within your region

Requirements

A valid Driver's Licence is an inherent requirement of the role as work is performed onsite at client's premises
Willingness to obtain necessary licence as required (the company will assist with application)
At least 3 years field service experience including the handling of technical queries from the field
Available to travel local (metropolitan NSW), regional and sometimes interstate
Available to work on a 7-day rotating roster (weekend work required)
Good understanding of electro-mechanical systems and computing environments
Professional presentation - appearance and communication skills
Experience with hand and power tools, or experience in a similar role
Ability to follow Work Health and Safety standards, protocols and guidelines

Skills

Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

Location

Sydney

Work Type

Onsite
Field Service

Experience Level

3 years field service experience

About the Company

IGT delivers thrilling, responsible, and unforgettable gaming experiences globally, from casino floors to mobile screens. We leverage world-class content, strong technical and commercial capabilities, and a culture of collaboration, accountability, and ownership. Our operations span over 30 countries with more than 6,000 employees, serving customers in over 100 jurisdictions. We are committed to turning innovation into impact through disciplined execution and long-term value creation.

Equal Opportunity

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.
IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.