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About the Role

The City Lead plays a vital role in delivering Indie Campers' mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience. As the on-site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as the bridge between global standards and local execution.

Responsibilities

• Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance)
• Track daily KPIs
• Promote ancillary products through value-based selling
• Conduct basic RV/van checks (battery, water systems, gas, lights, tyres)
• Promptly escalate complex technical or mechanical problems to regional servicing teams
• Maintain complete accuracy of fleet status and readiness in the operational systems
• Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires
• Oversee the preparation and presentation of RVs for sales appointments

Requirements

• Able to lift or move light-to-moderate items (10–15 kg) and able to stand, walk, and move across the depot for long periods
• Comfortable performing physical tasks as needed, lift or move light-to-moderate items (10–15 kg)
• Comfortable working indoors and outdoors in varying weather conditions
• Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs
• Strong hands-on operational capability, with the ability to step into daily depot workflows
• Ability to multitask, prioritise, and handle physical tasks during high-volume periods
• Flexibility to work extended shifts during peak seasons, ensuring operational continuity
• Driving License (Category B) required
• English proficiency (mandatory)

Skills

• Customer service
• Operational excellence
• Cost control
• Value-based selling
• Basic RV/van checks
• Team coordination
• Onboarding

Work Type

• Hands-on (70-80%)
• Full-time

Experience Level

• 4 - 6 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments

Benefits

• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila
• Continuous training and coaching
• Compensation package that includes Performance and Referral Bonuses
• Free Road Trips

About the Company

• Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide.
• With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone.