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About the Role
Lead the Back of House operations, ensuring efficiency, stock management, and team development to create an exceptional customer experience.
Responsibilities
- Lead daily Back of House operations, maintaining stockroom standards, processes, and efficiencies.
- Coach, motivate, and develop the operational team through feedback, training, and performance management.
- Manage stock, inventory accuracy, replenishment, and shrink prevention.
- Monitor operational KPIs to improve productivity, efficiency, and stock availability.
- Support department planning, forecasting stock, and ensuring operational readiness for key trading periods.
- Drive health & safety compliance, including checks, risk management, and creating a safe environment.
- Conduct investigations, manage performance conversations, and support people processes.
- Collaborate with Store Management and Department Managers to achieve business objectives.
- Lead operational floor walks and audits to ensure standards and compliance.
- Communicate clearly to the team through daily huddles, briefs, and updates.
- Act as a key leader within the store and assume wider management responsibilities as needed.
- Continuously identify opportunities for process improvement, talent development, and enhanced operational performance.
Requirements
- Previous retail management experience with a focus on operations, stock management, or back-of-house leadership.
- Proven experience leading, coaching, and developing teams to achieve operational goals.
- Strong understanding of inventory management, stock control, replenishment, and stock accuracy.
- Ability to analyze KPIs, identify trends, and implement action plans for operational improvements.
- Excellent organizational and planning skills with the ability to prioritize effectively in a fast-paced environment.
- Strong attention to detail and commitment to delivering compliance, operational, and safety standards.
- Experience managing performance, conducting difficult conversations, and supporting employee development.
- Collaborative leadership style with the ability to build strong relationships across the business.
- Excellent communication skills and confidence in influencing stakeholders at all levels.
- Proactive, solutions-focused mindset with the ability to remain calm under pressure.
- Flexibility and adaptability to changing priorities and business needs.
- Strong understanding of Health & Safety responsibilities in a retail environment.
- Role is subject to a Basic DBS check.
Skills
- Operations Management
- Stock Management
- Team Leadership
- Performance Management
- Inventory Control
- KPI Analysis
- Planning
- Organisational Skills
- Attention to Detail
- Compliance
- Health & Safety
- Communication
- Influencing
- Problem-Solving
Location
- Store Location
Work Type
- Full-time
Experience Level
- Management Experience
Salary/Compensations
- £42,000
Benefits
- Performance-based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday & Bank Holidays
- Contributory Employer pension scheme
- Flexible benefits programme
- Dental insurance
- Cycle to work scheme
- Tech scheme
- Gymshark Employee Discount
- Long service awards
- High Street cashback and discounts
- Financial, Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Funded multi-site fitness membership
- Life Assurance
About the Company
- Gymshark's mission is to unite the conditioning community by providing tools for individuals to reach further, go faster, and be stronger.
- We celebrate those who show up for themselves to be their best, physically or mentally.
- We are a rapidly growing global team of talented individuals inventing Gymshark's future.
- Our plans are ambitious, and we seek individuals who want to grow with us.
Equal Opportunity
- Gymshark is an equal opportunities employer committed to inclusivity in all aspects of employment.
- We strive to be as inclusive as possible and are committed to providing reasonable adjustments for candidates with specific needs or disabilities during the recruitment process.
- All applicants will be considered fairly and equally.
- We do not tolerate discrimination of any kind.