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About the Role

This senior, hands-on transformation leadership role operates at the intersection of technology, people, and business performance. You will own the transformation roadmap from mobilization through to sustained operational integration, partnering closely with various leads to ensure coordinated, milestone-driven delivery. Success is measured across speed to value, adoption and engagement, operational integration, programme delivery, and business impact.

Responsibilities

Own the end-to-end transformation programme, aligning technology deployment, adoption, and business outcomes into a single, coherent delivery model.
Define and drive the transformation roadmap, establishing clear milestones, priorities, and measurable impact criteria.
Track progress against transformation goals, maintaining full visibility of risks, dependencies, and delivery status across all workstreams.
Translate transformation ambition into concrete, sequenced execution, ensuring pace and rigour are maintained.
Shape and evolve operating models, workflows, and ways of working to embed AI into daily practice across client organisations.
Ensure AI tools and automation are integrated into core processes with sustainable, organisation-wide adoption.
Partner with the Operations Director and broader programme team to ensure the governed operating model and transformation agenda reinforce each other.
Lead senior stakeholder engagement across marketing, technology, and operations, building alignment and momentum.
Create clarity in ambiguous, fast-moving environments, communicating progress, risks, and decisions confidently to senior internal and client stakeholders.
Build and maintain cross-functional alignment across the programme, ensuring all contributing leads are coordinated and working towards shared outcomes.
Drive adoption, engagement, and behaviour change across teams, supported by structured communication, enablement, and performance tracking.
Work with the Business Change Analyst or Change and Engagement Specialist to ensure adoption is measured, understood, and continuously improved.
Ensure teams develop genuine capability and confidence with AI-enabled workflows.
Partner with Implementation, Agent Architect, Training, and Optimisation leads to ensure all workstreams are coordinated and dependencies are actively managed.
Identify and resolve blockers that sit across workstream boundaries, escalating where needed and maintaining programme momentum.

Requirements

Proven experience leading large-scale digital or AI transformation programmes within enterprise environments, connecting strategy, technology, and organisational change.
Demonstrated ability to own a transformation roadmap end-to-end, with clear accountability for milestones and outcomes.
Background in transformation, consulting, marketing operations, or technology-enabled change within consulting firms, global brands, or technology-led organisations.
Experience shaping and evolving operating models and ways of working within complex, multi-function organisations.
Comfortable working at both execution and strategic levels, moving between programme governance and hands-on delivery.
Proven ability to influence and align senior stakeholders across marketing, technology, and operations functions in large, matrix environments.
Strong written and verbal communication skills, able to create clarity, build confidence, and drive momentum.
Experience designing and delivering structured adoption and behaviour change programmes with measurable improvements.
Comfortable leading change in environments where ambiguity is the norm, with a structured and adaptable approach.
Experience working within or alongside enterprise organisations at scale, understanding their governance, stakeholder complexity, and pace of change.
Familiarity with AI-enabled marketing platforms or marketing operations transformation is a significant advantage.
Strategic integration of Gen AI tools across transformation programmes, embedding AI into operating models, workflows, and team practices.
Demonstrated ability to set AI governance frameworks and quality standards within complex, enterprise environments.
Thought leadership on AI's role in marketing operations and business transformation.
Agentic leadership for complex, multi-workstream transformation challenges, systematic in framing problems, decisive in prioritisation, and rigorous in driving follow-through.
Clear understanding of where AI accelerates transformation outcomes and where human judgement, change management, and relationship-building remain primary.
Familiarity with Pencil or comparable AI-enabled marketing production platforms.
Experience in embedded or in-house agency transformation models.
Background in financial services, FMCG, or other regulated enterprise environments.
Formal qualifications are welcome but not required; equivalent experience is accepted.

Skills

AI Transformation
Digital Transformation
Programme Ownership
Roadmap Definition
Stakeholder Engagement
Operating Model Evolution
Adoption and Behaviour Change
Programme Coordination
AI Governance
Gen AI Integration
Marketing Operations
Technology Integration
Change Management

Location

London, United Kingdom

Work Type

Hybrid
Part-time
Fixed-term contract

Experience Level

Senior

About the Company

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
Partners with over 300 clients in 40+ countries.
Unique model drives creativity and efficiency, delivering tailored solutions.
Part of The Brandtech Group, at the forefront of leveraging cutting-edge AI technology.
AI solutions enhance efficiency, spark creativity, and drive insightful decision-making.
Values: Be Ambitious, Be Imaginative, Be Inspirational, Be always learning and listening, Be Results-focused, Be actively pro-inclusive and anti-racist.
Has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.

Equal Opportunity

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.