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About the Role

As the Service Manager - Property Technology, you'll be the operational heartbeat of our Property Technology team, ensuring every service request is triaged, resourced and delivered efficiently across our national portfolio. You'll coordinate technicians, subcontractors and vendors, oversee the end-to-end service lifecycle, and ensure exceptional service delivery for both Scape and Aveo. This is an exciting opportunity to build and shape a newly established service management function within a growing national technology business.

Responsibilities

Manage the end-to-end lifecycle of service requests, from intake through to completion and invoicing
Coordinate field technicians, subcontractors and vendors across multiple states
Prioritise and dispatch reactive, planned and project-related work based on urgency, capability and cost
Monitor job progress, resolve delays and ensure service levels are consistently achieved
Manage purchase orders, materials and procurement for field service activities
Support commercial reporting, invoicing, cost reconciliation and margin tracking
Build and maintain a high-performing national subcontractor network
Partner with Operations, Facilities and Property teams to provide outstanding customer service
Monitor service performance, identify trends and drive continuous improvement initiatives
Develop operational processes, documentation and service delivery standards

Requirements

Demonstrated experience in Service Management, Field Service Coordination or Operations Management
Strong understanding of dispatch, scheduling, subcontractor management and service delivery workflows
Experience coordinating vendors and third-party service providers across multiple locations
Commercial mindset with exposure to purchase orders, invoicing and cost management
Excellent organisational skills with the ability to manage multiple priorities simultaneously
Strong stakeholder management and communication skills across operational and technical teams
Experience using field service management, job management or operational software platforms
Experience within property, facilities management, technology services or managed services environments will be highly regarded
Occasional interstate travel required
Participation in an operational on-call roster required

Location

Sydney

Work Type

Full-Time
On-Site

Benefits

Strong focus on wellbeing, growth and career development
Competitive rewards, recognition programs and lifestyle benefits

About the Company

Founded in 2013 as Scape Australia, leaders in student housing, we've since grown into a vertically integrated living platform known as The Living Company; managing $17B in assets across Student Living (Scape), Rent to Live – Affordable Housing (RTL Co.), and Retirement Living (Aveo); spanning site origination, investment, planning, design, development, construction, and operations.
The Living Company is reshaping the way Australians live by delivering sustainable, community-driven, and high-quality spaces across the country.

Equal Opportunity

At The Living Company, we honour and welcome the rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.