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About the Role

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. This is a great opportunity to learn about the Financial Ombudsman and the work that we do.

Responsibilities

• Carrying out regular floor walks.
• Completing maintenance tasks.
• Preparing meeting rooms.
• Managing workplace assessments to recommend the right equipment to support colleague wellbeing.
• Serving as a lead fire marshal, ensuring clear, confident and efficient evacuation procedures.
• Supporting colleagues through our internal helpdesk by resolving queries related to facilities, equipment, access and safety.
• Escalating issues where needed.
• Actively identifying and addressing potential risks to prevent problems before they arise.

Requirements

• Experience of general building maintenance including manual handling, heating controls and basic routine repair work.
• Good knowledge and understanding of buildings, including health and safety.
• Experience of working in a fast-paced and customer-facing role.
• Clear communication skills, both verbally and in writing.
• Good IT skills and knowledge of Microsoft Office software.
• Experience in using systems such as a helpdesk.
• Knowledge of fire evacuation procedures and fire marshal duties.

Skills

• General building maintenance
• Manual handling
• Heating controls
• Basic routine repair work
• Building knowledge
• Health and safety knowledge
• Customer-facing communication
• Verbal communication
• Written communication
• IT skills
• Microsoft Office software
• Helpdesk systems
• Fire evacuation procedures
• Fire marshal duties
• Ability to grasp information and processes quickly
• Common sense approach
• First aid trained and qualified
• Liaising and working with contractors and third-party engineers
• Professionalism
• Helpdesk system or tool usage
• Responding to, creating, and closing calls or requests from customers

Location

• Exchange Tower, London

Work Type

• Permanent
• On-site

Salary/Compensations

• £30,000 per annum

Benefits

• Health plan
• Gym memberships
• Mental health support
• Courses
• Mentorship
• Promotions
• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Private medical insurance
• Virtual GP
• Critical illness cover
• Life assurance cover
• Technology scheme
• Cycle to work scheme
• Will-writing service
• Gym membership discounts
• Fully equipped on-site gym open 24/7 in London only

About the Company

• The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
• Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
• We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
• With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
• We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.
• We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
• We do this by making decisions that are fair – and feel fair to both sides.
• We are proud to be a Disability Confident Leader.

Equal Opportunity

• The Financial Ombudsman Service is an equal opportunities employer.
• All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
• We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
• We want everyone to perform at their best and feel able to be themselves.
• We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
• Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
• Do let us know of any reasonable adjustments you need.
• You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.