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About the Role

The Customer Collaboration Manager is responsible for managing strategic customer accounts and building strong supply chain partnerships with key retailers. This role will help develop the tools, processes, and ways of working required to deliver best-in-class supply chain performance by driving improvements across Service Levels, On-Shelf Availability (OSA), Forecast Accuracy, and cost performance.

Responsibilities

• Play an active role in developing the standards, processes and culture of the team.
• Live and breathe the RB philosophies and be active in driving forward the customer collaboration function but also the wider operations team.
• Lead the Customer Collaboration agenda with Red Bull’s key accounts, using the available data & platforms as a key foundation.
• Plan and chair monthly customer meetings.
• Analyze and improve forecast accuracy.
• Engage in Collaborative Forecasting, Planning and Replenishment with customers, aligning demand between Red Bull and the Customer.
• Manage the long-term forecast and share knowledge and strategy with retailers to ensure this is reflected in the order management systems.
• Ensure adoption of best-in-class data & analytics tools to drive action at retailers.
• Understand drivers of low on shelf availability and work with key stakeholders on solutions.
• Track OSA post solution implementation and share results with key stakeholders.
• Continuously improve internal and external processes to maximize customer inbound service levels.
• Interact with Sales and Finance teams, supply planning and external retailer teams to contribute analysis for portfolio optimization & seasonality planning.
• Manage the forecast enrichment process at total volume and align volumes with Sales & demand planning.
• Schedule and run planning sessions with retailers to align forecasts, forecast phasing and buy-in patterns.
• Analyze key performance metrics throughout the event flagging any concerns or improvements to key stakeholders.
• Work with retailers to ensure smooth exit of event and return to business as usual.
• Analyze the relationship between promotional activities, new products introductions and seasonal impact on product demand to achieve accurate forecast.

Requirements

• Experience working within a Customer Collaboration function.
• Proven supply chain experience within an FMCG environment.
• Strong analytical skills, with the ability to transform data into actionable insights.
• Customer-focused, service-oriented and highly detail-oriented.
• Excellent problem-solving skills with a pragmatic approach to decision making.
• Experience in statistical forecasting and demand planning.
• Ability to influence stakeholders and drive continuous improvement initiatives.
• Strong communication and relationship-building skills across internal and external stakeholder groups.

Skills

• Data analysis
• Forecasting
• Demand planning
• Supply chain management
• Customer relationship management
• Stakeholder management
• Communication
• Problem-solving

Location

• London, UK

Work Type

• Temporary
• Onsite

About the Company

• Red Bull UK is currently recruiting for a Customer Collaboration Manager FTC 18 Months.
• At Red Bull, we exist to give people wiiings.
• We recognise the value that comes from having a highly diverse workforce that has the freedom and responsibility to realise their ideas and seize opportunities.

Equal Opportunity

• We make recruiting decisions based on experience, skills, potential and talent: everyone is welcome here.