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About the Role

Operational backbone for UK Retail Media campaign delivery, driving post-contract excellence, client satisfaction, and seamless execution at HelloFresh (UK). This role owns the post-contract lifecycle for UK campaigns, coordinating with Distribution Centres, procurement, and local and global Retail Media teams to ensure flawless execution. It also serves as the first point of contact for inbound campaign enquiries, converting briefs into booked and delivered campaigns, forming a critical foundation for HelloFresh’s growing UK Retail Media Network.

Responsibilities

Own the end-to-end execution of live Retail Media campaigns from contract sign-off through to delivery, post-campaign reporting, and client sign-off.
Ensure all campaigns meet agreed SLAs and are delivered on time and on brief.
Work closely with Distribution Centres (DCs), procurement, logistics, and global RM operations teams to brief, book, and track physical and digital campaign assets.
Manage and respond to inbound campaign briefs from existing clients and agency partners, building direct ownership of accounts.
Translate briefs into bookings, coordinating timelines, assets, and inventory across internal teams.
Support ongoing relationships with existing advertiser and agency accounts, ensuring satisfaction throughout the campaign lifecycle.
Compile and deliver post-campaign reports, track performance against KPIs, and identify operational improvements or trends.
Own the accuracy of campaign and client data within our CRM (HubSpot), ensuring pipeline status, campaign milestones, and client communications are consistently logged.
Proactively flag operational bottlenecks and support the broader team in refining workflows that improve automation, efficiency, reduce errors, and scale with business growth.

Requirements

Relevant experience (2+ years preferred) in campaign operations, ad operations, account management, or a similar role.
Strong organisational and project management skills.
Demonstrated ability to manage multiple campaigns or workstreams simultaneously.
Client-facing experience: Comfortable managing day-to-day communication with brand or agency contacts, maintaining professionalism and responsiveness.
Analytical foundation: Comfortable working with data, and eager to develop your ability to identify insights and compile client-ready summaries.
Must have the independent right to work in the UK.
Cooperate with HelloFresh in all health and safety matters.
Take reasonable care of your own health and safety as well as others.
Report incidents immediately and actively raise health and safety-related concerns.
Disclose relevant information during the application and employment process.

Skills

Detail-oriented
Organised
Proactive
Client-focused
Collaborative team player
Clear communicator
Curious
Eager to learn
Adaptable
Project management
Client relationship management
Reporting
CRM proficiency (HubSpot or similar)

Location

London, UK

Work Type

Hybrid Working Policy
Onsite (London office)

Experience Level

Junior Manager
2+ years preferred

Education Level

Bachelor’s degree in business, marketing, communications, or a related field, or equivalent practical experience.

Benefits

70% off HelloFresh or Green Chef boxes
Company pension scheme
Gym membership
Bupa private medical insurance (including dental & family cover options)
Mental health first aiders and an employee assistance programme
Dog friendly office! (London site only)
Nursery support scheme
Cycle to work scheme
Group Life Assurance

About the Company

HelloFresh is a growing UK Retail Media Network (RMN).