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About the Role

Operational backbone for UK Retail Media campaign delivery, driving post-contract excellence, client satisfaction, and seamless execution at HelloFresh (UK). This role ensures Retail Media campaigns run smoothly from contract signature to final reporting, owning the post-contract lifecycle and coordinating with various teams for flawless execution. It also serves as the first point of contact for inbound campaign enquiries, converting briefs into booked and delivered campaigns, forming a critical foundation for HelloFresh’s growing UK Retail Media Network.

Responsibilities

Manage post-contract campaign operations, owning end-to-end execution from contract sign-off through delivery, reporting, and client sign-off.
Ensure all campaigns meet agreed SLAs and are delivered on time and on brief.
Coordinate cross-functionally with Distribution Centres (DCs), procurement, logistics, and global RM operations teams to brief, book, and track physical and digital campaign assets.
Handle inbound campaign requests, managing and responding to briefs from existing clients and agency partners.
Develop skills to translate briefs into bookings, coordinating timelines, assets, and inventory across internal teams.
Maintain and develop client relationships, ensuring satisfaction throughout the campaign lifecycle.
Support reporting and insights by compiling post-campaign reports and tracking performance against KPIs.
Identify operational improvements or trends to share with the wider RM team.
Keep CRM up to date, owning the accuracy of campaign and client data within HubSpot.
Contribute to process improvement by flagging operational bottlenecks and supporting workflow refinement.

Requirements

Relevant experience (2+ years preferred) in campaign operations, ad operations, account management, or a similar role.
Strong organisational and project management skills.
Client-facing experience, comfortable managing day-to-day communication with brand or agency contacts.
Analytical foundation, comfortable working with data.
Must have the independent right to work in the UK.
Cooperate with HelloFresh in all health and safety matters.
Take reasonable care of your own health and safety as well as others.
Report incidents immediately and raise health and safety-related concerns.
Disclose relevant information during the application and employment process.

Skills

Detail-oriented and precise execution.
Organised and proactive management of multiple tasks.
Client-focused communication.
Collaborative team player with a solutions-first attitude.
Clear communicator, translating operational complexity into simple updates.
Curious and eager to learn about Retail Media and advertising.
Adaptable in a dynamic environment.
CRM proficiency (e.g., HubSpot).
Experience in eCommerce (CPG/FMCG), Retail Media, or (Digital) Advertising.
Familiarity with logistics of physical sampling, inserts, or warehouse-based campaign delivery.
Understanding of the evolving Retail Media landscape in the UK market.
Experience contributing to cross-team campaigns.

Location

London, UK

Work Type

Hybrid Working Policy
Onsite (London office)

Experience Level

2+ years preferred

Education Level

Bachelor’s degree in business, marketing, communications, or a related field, or equivalent practical experience.

Benefits

70% off HelloFresh or Green Chef boxes
Company pension scheme
Gym membership
Bupa private medical insurance (including dental & family cover options)
Mental health first aiders and an employee assistance programme
Dog friendly office! (London site only)
Nursery support scheme
Cycle to work scheme
Group Life Assurance

About the Company

HelloFresh (UK) is growing its UK Retail Media Network (RMN).