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About the Role

A career at Maison Valentino offers the opportunity to grow within a dynamic environment where business and creativity converge, fostering an inclusive and open-minded community. We believe in a colleague-centric approach, recognizing that individual contributions and behaviors are key to our collective success. Every team member plays a crucial role in ensuring all Valentino needs are met with mastery, creativity, uniqueness, and care.

Responsibilities

Master the Client Journey to create strong long-term client relationships.
Engage proactively with existing and potential clientele.
Deliver the Valentino Couture Service impeccably throughout all phases of the client interaction.
Achieve CRM targets and actively participate in all actions to reach them.
Implement personalized outreach campaigns and utilize clienteling tools to complete CRM tasks within the given timeframe.
Consistently capture client data and record qualitative information.
Maintain knowledge of customer portfolios, including VVICs and VICs.
Consistently work to achieve sales, KPI, and CRM targets.
Discover client needs and guide them across all brand categories.
Stay familiar with current fashion and seasonal trends to curate looks.
Develop strong product and fit knowledge through company training and tools.
Prepare for client appointments by researching preferences, organizing merchandise, and creating a welcoming environment.
Stay informed about new arrivals, seasonal trends, and special store events.
Assist with all sales and after-sales activities, including returns, repairs, and complaints.
Ensure product maintenance and replenishment on the sales floor.
Utilize warehouse stock knowledge to ensure shelves are restocked and sales are maximized.
Partner with the team to ensure seamless store operations and uphold presentation standards.
Liaise with the Visual team to follow display guidelines and report relevant information to store management.

Requirements

Exceptional clientele and customer relationship-building skills.
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
Action-oriented with a drive for results.
Problem-solving abilities.
Must be a team player.

Skills

Clienteling
Sales
Customer Relationship Management (CRM)
Merchandising
Visual Merchandising
Clienteling tools
Product knowledge
Fashion trends

Location

Old Bond Street

Work Type

Full-time

Experience Level

Senior

About the Company

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.