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About the Role
Join an industry-leading digital solutions provider in Athens as a German-speaking Customer Care representative. You will be the face of the company, delivering top-tier support, solving customer queries, and making a real impact with every interaction. This role offers a fully paid relocation package to Greece.
Responsibilities
- Handle customer inquiries and technical support related to mobile, internet, TV, billing, roaming, account access, and service activation.
- Provide sales and account management support by promoting relevant products, contract renewals, plan upgrades, and tailored offers.
- Manage customer retention and outbound sales conversations by addressing cancellation requests, resolving concerns, and presenting solutions to retain customers and encourage renewals.
- Resolve complaints professionally to maintain high customer satisfaction.
- Accurately document all customer interactions in the CRM system.
- Collaborate with internal teams to improve product support and customer service processes.
Requirements
- Native-level fluency in German (both written and spoken) is essential.
- A minimum English proficiency of B2 is required.
- Strong communication and problem-solving skills.
- Previous experience with CRM tools and Customer Service is a plus.
- Comfortable using computers and willing to learn new software tools.
- Ability to work in a team-oriented environment.
- Willingness to relocate and live in Greece.
Skills
- German
- English
- Communication
- Problem-solving
- CRM tools
- Customer Service
Location
- Athens, Greece
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- Competitive Monthly Salary
- 2 Extra Salaries per year (13th and 14th Salary)
- Monthly Performance Bonus
Benefits
- Fully Paid Relocation (Flight, Transfer & Hotel Included)
- Continuous support during and before relocation
- Stable career development opportunities
- Fully Paid Training
- Health Insurance
About the Company
- Mercier Consultancy is seeking candidates for an industry-leading digital solutions provider.