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About the Role

Discover a boundless path at Meliá, where countless opportunities for professional and personal growth await. Prepare for a journey that will take you through different countries and make you part of our large global family.

Responsibilities

• Guest support during check-in and check-out, addressing inquiries and concerns, and initiating/implementing appropriate actions.
• Achieve efficient guest satisfaction by adhering to Meliá Hotels International standards and ensuring polite and courteous behavior towards guests and colleagues.
• Professionally handle and forward guest complaints.
• Monitor the accurate management of the hotel cash register, invoicing, and settlement, including creating upselling statements.
• Perform general administrative tasks such as correspondence, handling phone calls, and processing room and table reservations.
• Ensure complete and accurate processing of all guest data and system maintenance.
• Guarantee meticulous preparation of all special requests from guests, VIPs, and groups.

Requirements

• Previous experience in the hotel industry is advantageous.
• Guest-oriented mindset.
• Strong communication skills.
• Good PC skills and proficiency in MS Office programs.
• Organizational talent.
• Good manners and a well-groomed appearance.
• Flexibility and team spirit.
• Sense of responsibility.

Skills

• German language proficiency
• English language proficiency

Location

• Germany

Work Type

• Full-time

Experience Level

• Entry-level

Salary/Compensations

• €34,932 - €36,696 gross per year (depending on qualifications)

Benefits

• 30 vacation days per year.
• Company covers costs for the Deutschlandticket.
• Discounted rates at all Meliá Hotels International hotels and resorts worldwide, including for family and friends.
• 30% discount on food and beverages in all Meliá Hotels worldwide.
• Supportive and respectful team environment.
• Structured onboarding and support.
• Internal and external training opportunities.
• Internal career advancement opportunities.
• Free hot and cold beverages.
• Daily fresh, complimentary meals in the employee canteen.
• Complimentary work attire and cleaning services, including for private business attire.
• Regular team events and parties.
• Organized health days and discounts on gym memberships.
• Attractive employee discounts on clothing, car rentals, and more from over 600 brands.
• €1,000 bonus through the 'Inspiring Friends' program for referring new employees.

About the Company

• At Meliá, we are all VIP - Very Inspiring People.
• Meliá Hotels International is committed to equal opportunities between men and women in the workplace, supported by management and HR policies.
• We aim to sensitize the entire workforce to a corporate culture that promotes effective equality and raises awareness for the need for collective and global action.
• We foster our commitment to equality and diversity, avoiding any form of discrimination based on disability, origin, religion, gender, or age.
• We believe that diversity and inclusion among our employees are essential for our success as a global company.
• We are committed to the sustainable growth of our industry through a great, socially responsible human team.
• Our motto is 'On the path to a sustainable future, starting from a responsible present'.

Equal Opportunity

• Meliá Hotels International is committed to equal opportunities between men and women in the workplace.
• We promote our commitment to equality and diversity and avoid any form of discrimination, particularly regarding disability, origin, religion, gender, or age.
• We believe that diversity and inclusion among our employees are essential for our success as a global company.