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About the Role

The Credit and Capital Management Product Manager supports the Regional CCM Services Lead and the Head of CCM Product & Design to shape and deliver the lending product strategy. This role involves product design, initiatives, and ongoing management of CCM lending products and processes aligned to propositions, customer segmentation, and participation models. The Product Manager will anticipate market changes to drive product performance and ensure global product delivery within local parameters.

Responsibilities

Apply credit and lending knowledge across the end-to-end Credit & Lending journey to inform work and decision-making.
Capture, analyse and document complex requirements with cross-functional stakeholders.
Drive requirements work through strong attention to detail and an analytical approach.
Manage work to meet exacting timescales and delivery expectations.
Collaborate with teams across functions to progress requirements capture and outcomes.
Engage with frontline teams and/or teams closely supporting frontline teams to ensure requirements are well understood.
Maintain a disciplined, detail-focused approach to ensure requirements are accurate and complete.
Continuous learning and self-development over multiple related disciplines to strengthen capability and contribution.

Requirements

Credit and lending experience (e.g., RM or RM support, Credit Services, Operations, Risk, or Product).
Proven ability to deal with complex requirements.
Ability to meet exacting timescales.
Strong analytical background with a high degree of attention to detail.
Experience working in cross-functional teams to drive requirements capture.
Experience working within a frontline team or as part of a function which closely supports frontline teams is desirable.
A passion to drive your own self-development across various connected disciplines.

Location

Australia

Work Type

Full-time

Benefits

Tailored professional development opportunities
Competitive pay
Embedded flexible working culture
Market-leading subsidised private health cover
Enhanced parental pay and support when returning to work
Subsidised banking products and services
Bonus leave days
Wellness programmes including discounted gym memberships

About the Company

HSBC exists with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
Credit & Capital Management (CCM) is a major contributor to Group performance, generating around $7bn in direct revenues, with borrowing clients providing 95% of CIB Banking revenue. Credit & Lending manages 627k customer journeys annually, $3.8tn of risk limits, $1.9tn in drawn exposure and $375bn of RWA, serving CIB, UK and HK and enabling all CIB products.
CCM aims to build a world-class end-to-end credit management function that improves customer experience, modernises risk management, and strengthens balance sheet distribution, delivering priority programmes to simplify, digitise and automate credit and lending while creating a globally consistent organisation across CIB, UK and HK. It also drives requirements across all CCM markets, coordinating global and local stakeholders and building strong collaboration around shared issues and opportunities.

Equal Opportunity

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.