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About the Role

This position is within the organization responsible for planning and producing PlayStation product manuals. You will be part of a global team across Japan, the US, and the UK, collaborating with design, development, and regional legal and support departments to create content, primarily manuals for hardware, system software, and related services, for the global market. Our mission is to provide accurate and easy-to-understand information experiences so that users worldwide can correctly understand and safely use the products. We utilize Structured Authoring (DITA) as a foundation, focusing on content creation with reusability and scalability in mind, and continuously improving our processes.

Responsibilities

Planning and producing PlayStation product manuals and user guides.
Localizing/transcreating English content into Japanese.
Planning, producing, reviewing, and releasing content within the assigned area.
Producing content using Structured Authoring with DITA XML and Oxygen.
Designing information architecture and content structure considering reusability and scalability.
Coordinating reviews and ensuring quality by collaborating with design, development, and other relevant departments.
Promoting work by collaborating with overseas offices (US and UK).
Managing and versioning content using Git.
Ensuring quality based on terminology, style guides, and documentation standards.
Proposing and driving improvements to production processes and content quality.
Potentially leading projects in the future.

Requirements

Experience producing technical content such as manuals and user guides.
Ability to independently drive the entire process of content planning, production, and review.
Business communication skills in English (email, chat, online meetings, etc.).

Skills

DITA XML
Oxygen XML Author
Oxygen XML Editor
AEM Sites
AEM Guides
Git
Information architecture
Content structure design
Process improvement
Quality improvement
Global team collaboration

Location

Japan
US
UK

Work Type

Full-time

Experience Level

Mid-level

About the Company

PlayStation is a global leader in entertainment, producing the PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and acclaimed PlayStation software titles from PlayStation Studios.
PlayStation strives to create an inclusive environment that empowers employees and embraces diversity.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Equal Opportunity

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.