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About the Role

Manage and deliver international Market Research projects, providing excellent client service and achieving project financial goals. Demonstrate superior knowledge in project management and fieldwork, with a strong focus on healthcare and the ability to handle complex projects. Support the training and guidance of junior team members and contribute to internal process improvement plans.

Responsibilities

• Manage international market research projects through the entire project lifecycle, ensuring client satisfaction and project financial goals.
• Oversee project specifications review, project setup, resource planning, fieldwork, and timelines.
• Coordinate project kickoff meetings to ensure all parties understand project specifications, client needs, timelines, and responsibilities.
• Manage programming, translations, overlays, and testing, ensuring quality standards and timelines are met.
• Execute project launches and analysis, providing detailed feedback to clients with a solution-oriented approach.
• Manage fieldwork, deliver timely and high-quality client updates, and monitor recruitment for smooth and timely delivery.
• Control project budgets and achieve financial goals.
• Ensure market research participants have a positive project experience by following sampling practices and handling incentive approvals and project queries promptly.
• Provide agreed deliverables to clients within expected timelines and quality.
• Meet billing deadlines and goals, ensuring high adherence to internal processes.
• Support the training and management of Junior Project Managers, including delegation of work.
• Collaborate with senior management to lead, motivate, and develop junior staff.
• Ensure all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.
• Comply with M3’s operating and sampling procedures, and ensure all practices and systems follow ISO Accreditation and M3 policies.
• Manage and leverage relationships with vendors for accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution of client service improvement plans on allocated accounts, ensuring collaboration and a consistent, solution-oriented approach.

Requirements

• Bachelor’s Degree or equivalent work experience.
• Minimum 3-5 years of experience in market research project management, preferably in healthcare.
• Self-motivated with exceptional time management, organizational skills, and attention to detail.
• Ability to work well under pressure and meet deadlines.
• Exceptional written and verbal communication skills.
• Strong Microsoft Office skills including Excel, Outlook, and Word.
• Well-developed analytical and problem-solving skills.
• Ability to work autonomously and in a team environment.
• Ability to manage multiple online research projects accurately and on-time in a fast-paced environment with changing deadlines.

Skills

• Project Management
• Market Research
• Healthcare Industry Knowledge
• Client Service
• Financial Management
• Fieldwork Management
• Programming
• Translations
• Analysis
• Recruitment Monitoring
• Budget Control
• Vendor Management
• Team Leadership
• Process Improvement
• Microsoft Office Suite (Excel, Outlook, Word)
• Analytical Skills
• Problem-Solving Skills
• Time Management
• Organizational Skills
• Attention to Detail
• Written Communication
• Verbal Communication

Location

• Remote

Work Type

• Full-time

Experience Level

• 3-5 years

Education Level

• Bachelor's Degree or equivalent work experience

Benefits

• 25 days annual leave
• Participation in an annual bonus scheme
• Pension 4%/4% employee/employer contributions of qualifying earnings
• Company’s medical cash plan
• Subsidised gym membership
• Staff discount scheme
• Cycle scheme

About the Company

• M3 is a Japanese global leader providing groundbreaking technological and research solutions to the healthcare industry.
• The M3 Group operates globally with over 5.8 million physician members via its physician websites.
• M3 Inc. is publicly traded on the Tokyo Stock Exchange and ranked in Forbes’ Global 2000 list.
• The M3 Group provides services including market research, medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services.
• M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, South Korea, and India.