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About the Role

Be the welcoming face of the lobby and set the vibe for guests as our new Doorman. You will be the first impression for guests arriving and departing from the hotel.

Responsibilities

• Greet and assist guests arriving and departing from the hotel.
• Assist with loading and unloading of luggage into and from guests’ vehicles.
• Order taxi cabs.
• Answer general questions and provide directions.
• Welcome and assist guests according to PLATNIUM SERVICE Standards.
• Provide an excellent first impression to guests.
• Maintain a presence in the Front Drive throughout the hours of the shift.
• Greet all guests courteously, using the guest’s name whenever possible.
• Assist with the coordination of arrivals and departures on the front drive.
• Assist the valet and bellman with calling cars, processing tickets and directions.
• Demonstrate PLATNIUM SERVICE Standards in all interactions.
• Remain observant and respond to each guest who passes through entrances.
• Assist Housekeeping in maintaining the cleanliness and appearance of the Hotel Lobby and Entryway.
• Follow Hotel’s telephone etiquette standards.
• Follow Occupational Health & Safety regulations in accordance with OSHA regulations.
• Report suspicious people, behavior, and vehicles to Security.
• Ensure adherence to Code of Ethics.

Requirements

• Must have AM and PM availability daily.
• Ability to arrive to work on time and when scheduled.
• Ability to stand on feet up to 8 hours a day.
• Ability to work in a fast-paced environment.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.
• Applicants must have valid and legal work authorization in the United States.

Skills

• Outstanding guest services skills
• Professional presentation
• Sophisticated communication skills

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level

Benefits

• Paid Vacation Days (after 90 days of employment)
• Annual Merit Increases based on performance
• Medical/Dental/Vision benefit enrollment at time of hire, effective at 90 days
• 11 Paid Holidays (after 90 days of employment)
• Ride the Bus for Free with UT Proximity Card!
• Free Daily Shift Meals
• Lockers & Locker Rooms with Showers
• Discounted Monthly UT Garage Parking (Payroll deduction biweekly)
• Discount Gift Shop offerings
• Referral Bonus

About the Company

• Owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization.
• Goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.
• AT&T Hotel and Conference Center participates in E-Verify.

Equal Opportunity

• EOE & AA Employer M/F/D/V.