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About the Role
Join our Front Office team as a full-time Front Desk Agent at the AT&T Hotel and Conference Center, located in the heart of UT Campus.
Responsibilities
- Greet and register guests, providing prompt and courteous service.
- Check guests out of the hotel.
- Resolve guest challenges throughout their stay.
- Promote hotel services, amenities, and upsell products.
- Answer the hotel telephone and direct calls.
- Clearly communicate hotel information and emergencies to guests.
- Complete the registration process by inputting and retrieving information from a computer system.
- Make appropriate room selections based on guest needs.
- Code electronic keys and confirm room number and rate.
- Provide welcome packets with room keys and tokens of appreciation.
- Ensure rooms and services are correctly accounted for on guest statements.
- Accept and record various forms of payment.
- Greet customers with a friendly and sincere welcome.
- Respond to guest requests and provide accurate information.
- Receive and appropriately handle special requests.
- Promptly answer telephone and email inquiries.
- Input messages into the computer and advise team members of special guest needs.
- Retrieve mail, packages, and other items for customers.
- Field guest complaints, conduct research, and develop solutions.
- Listen and assist in resolving problems such as price conflicts or service issues.
- Remain calm and alert during emergency situations and heavy hotel activity.
- Plan and implement detailed steps using judgment and discretion.
- Answer incoming calls and direct callers to the appropriate extension or room.
- Verify guest names for all room calls.
- Assist guests with directions or other required information.
- Direct hotel staff to assist guests upon request.
- Communicate clearly and concisely with callers.
- Input or write messages using proper grammar and spelling.
- Handle urgent matters or emergencies for guests and the hotel.
- Document all emergencies appropriately.
- Attempt to communicate with guests in their native language, if applicable.
- Operate various office machines.
Requirements
- Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, requiring patience, tact, and diplomacy.
- Ability to access and accurately input information using a moderately complex computer system.
- Applicants must have valid and legal work authorization in the United States.
Skills
- Positive and clear speaking voice
- Ability to listen and understand requests
- Ability to respond with appropriate action
- Ability to provide accurate information
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Location
- UT Campus
Work Type
- Full-time
Experience Level
- 1 - 2 years of prior guest service experience preferred but not required
- Prior hospitality experience preferred
Education Level
- High School graduate or equivalent preferred
- 2 or 4 year college degree preferred
Benefits
- Paid Vacation Days (after 90 days of employment)
- Annual Merit Increases
- 13 Paid Holidays (after 90 days of employment)
- Ride the Bus for Free with UT Proximity Card
- Free Daily Shift Meals
- Lockers & Locker Rooms with Showers
- Discounted Monthly UT Garage Parking at Rowling Hall Garage (for non-UT students)
- Discount Gift Shop offerings
- Referral Bonus $
About the Company
- We are AT&T Hotel and Conference Center.
- We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization.
- Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.
- AT&T Hotel and Conference Center participates in E-Verify.
Equal Opportunity
- EOE & AA Employer M/F/D/V.