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About the Role

Objective is seeking an enthusiastic Junior Software Support Analyst in Sydney who is curious, loves solving problems, and is excited to learn. This role is ideal for someone who enjoys figuring out how things work, picks up new technology quickly, and wants to build a long-term career in software, contributing to software that helps governments work smarter and deliver better services.

Responsibilities

• Help customers solve technical issues through phone, email and remote support.
• Investigate problems, troubleshoot issues and deliver solutions.
• Learn software inside and out, using testing environments to recreate and resolve customer issues.
• Build strong relationships with customers and become a trusted technical contact.
• Work alongside Development, Product and Customer Success teams to improve products and customer experiences.
• Participate in customer meetings, prepare reports and contribute ideas.
• Continuously develop technical knowledge while working on real-world software.

Requirements

• Learns quickly and loves picking up new technology.
• Is naturally curious and enjoys solving puzzles and technical challenges.
• Takes initiative and isn't afraid to ask questions.
• Has excellent written and verbal communication skills.
• Enjoys working with people just as much as working with technology.
• Is organised, motivated and keen to grow your career.
• A degree in Computer Science, Information Technology, Engineering or a related discipline (or equivalent practical experience).
• Exposure to Microsoft operating systems.
• Some knowledge of databases such as MySQL or SQL Server.
• An understanding of basic troubleshooting or software support principles.
• Only successful candidates that are Australian citizens will progress forward.

Skills

• Technical support
• Troubleshooting
• Software support principles
• Microsoft operating systems
• MySQL
• SQL Server

Location

• Sydney

Work Type

• Hybrid working

Experience Level

• Junior
• Entry Level

Education Level

• Degree in Computer Science, Information Technology, Engineering or related discipline (or equivalent practical experience)

Benefits

• Clear career development pathway with opportunities to grow.
• Access to extensive learning resources, technical development and ongoing mentoring.
• Collaborative, supportive team environment.
• Modern open-plan offices.
• Regular social events, team celebrations.
• Chance to work on meaningful software.

About the Company

• Objective is building software that helps governments work smarter and deliver better services to millions of people.
• With more than 400 talented people across Australia, New Zealand, the UK and the USA, Objective is a leading GovTech SaaS company making a real impact.

Equal Opportunity

• We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by applicable laws in the regions where we operate.
• Please inform our Talent Team of any adjustments or accommodations you may require during the recruitment process.