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About the Role
SynergenX-Low T Center-HerKare, leading providers of hormone replacement and targeted wellness services, are seeking qualified Patient Services Coordinators to join their team. This role offers an excellent opportunity to start a career in the medical field, working alongside leaders in hormone replacement therapy and weight management.
Responsibilities
- Greet patients warmly, check them in, and room them for their appointments
- Review, explain and resolve patient billing and insurance questions
- Serve as a subject matter expert in explaining insurance coverage, explanation of benefits and out of pocket costs to patients in a clear confident and compassionate manner
- Enter and update patient information and insurance details accurately
- Answer incoming phone calls promptly and professionally, directing calls and taking messages as needed
- Collect and process payments accurately when necessary
- Perform bi-monthly inventory based on center needs
- Attend monthly, quarterly or annual meetings as necessary
- Monitor and respond to center emails, text messages and faxes throughout the day, ensuring timely communication and follow up
- Ensure compliance with HIPPA and clinic policies
- Complete cash deposits at the bank twice weekly and maintain accurate records daily on the End Of Day spreadsheet
- Support clinic staff with administrative and clerical tasks as needed
- Maintain a clean, organized, patient friendly front desk and waiting area
- Keep snacks and supplements organized and stocked.
Requirements
- Previous experience in a healthcare or front office setting preferred
- Ability to handle sensitive patient information with confidentiality and professionalism
- Clinic Hours M 8-5, T 8-7, W 8-1, Th 7-5, F 8-5, Sat 8-12 (required to work 2 to 3 Saturdays a month)
- Pass a criminal background check.
Skills
- Strong customer service and communication skills
- Proficiency in basic computer programs and electronic communication (email, fax, etc.)
- Highly organized and detail-oriented, with the ability to multitask and prioritize
Work Type
- Full-time
Education Level
- High school diploma or equivalent (required)
- Associate degree preferred
Salary/Compensations
- Dependent on experience
Benefits
- Health, dental and vision insurance
- Disability insurance
- 401k with 5% matching
- Scrubs provided
- PTO
- Tuition reimbursement
- Employee discount with a plus 1
- Two weeks paid training
About the Company
- SynergenX-Low T Center-HerKare are leading providers of hormone replacement and targeted wellness services.
- This is a great opportunity to jump start your career in the medical field.
- Our Patient Services Coordinator will work in conjunction with leaders in hormone replacement therapy and weight management.
- Would you like to be part of a great company with a bright future?