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About the Role
Manage a portfolio of disputes across Australia and New Zealand, working towards fair, practical, and timely resolution of complaints made to external bodies like AFCA and OAIC.
Responsibilities
- Proactively manage complaints from initiation through investigation.
- Evaluate documentation and determine the best course of action for the complainant and Credit Corp.
- Ensure operational compliance by adhering to processes and policies.
- Contribute to the ongoing improvement of team policies and processes.
- Maintain strong external and internal stakeholder relationships.
Requirements
- Experience in dispute resolution within Financial Services (ideally 3-5 years).
- Ability to critically assess complaints and recommend system or process improvements.
- Exceptional verbal and written communication skills.
- Available for permanent full-time work, Monday to Friday, 8:30 am to 5:00 pm.
Skills
- Dispute resolution
- Financial Services
- Communication skills
Location
- Australia
- New Zealand
Work Type
- Permanent full-time
- Hybrid work model
Experience Level
- 3-5 years
Education Level
- Law degree or comparable qualification (desirable)
- Knowledge of the Debt Collection Guidelines, National Credit Code, responsible lending obligations and the Privacy Act (desirable)
Salary/Compensations
- Competitive salary package with a performance-based bonus
Benefits
- Performance-based bonus
- Collaborative team environment
- Hybrid work model
- Perks and discounts through employee benefits platform
- Wellbeing and health initiatives
- Online fitness training
- 24hr wellbeing support with EAP
- Discounted gym membership
- Health insurance
- Eye care
- Breakfast and fresh fruit in the office
- ‘Dress For Your Day’ policy
About the Company
- Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment.
- We are an ASX-listed company with over 2000 staff in multiple locations globally.
- We work closely with regulators to provide sustainable financial solutions aimed at improving customer circumstances and financial inclusion.
- We are committed to an inclusive and diverse workplace that reflects the community.
- We encourage applications from all culturally diverse backgrounds.
- We encourage applications from Aboriginal and Torres Strait Islander descent.
Equal Opportunity
- The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community.
- We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community.
- We encourage applications from all culturally diverse backgrounds.
- We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.