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About the Role

Serve as a trusted advisor and strategic partner to innovative healthcare organizations, influencing client success at the highest levels, driving measurable business outcomes, and strengthening Solventum's leadership in Health Information Systems. Cultivate executive-level relationships, drive top quartile client performance, proactively remove barriers, and identify growth opportunities.

Responsibilities

• Driving best practice performance to assist organizations, achieving top quartile performance, effective revenue cycle processes and clinical efficiencies and outcomes
• Working with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio
• Nurture and build relationships with CXO, VP and Department Managers to maximize value
• Advise clients on business process and customer workflow improvement in a changing market segment
• Drive cross-functional focus on Customer Outcomes, Value, and Experiences
• Cultivating executive-level relationships, positioning Solventum as a strategic partner and thought leader
• Leveraging performance insights to guide client decisions and shape long-term partnership strategies
• Coordinating with internal Health Information Systems departments to raise client issues and concerns
• Engaging with technical teams for any integration needs
• Championing continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements
• Serving as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities
• Elevating client visibility through strategic recognition programs and reference opportunities
• Responsible for continued partnership and success with Health Information Systems on existing products/services and for recognizing additional business needs/sales opportunities with the client
• Monitoring for emerging risks and escalate to implementation, support, and development functions when warranted
• Identifying potential products/solutions at risk and escalate to business leaders
• Identifying growth opportunities and collaborate with sales teams to advance strategic initiatives
• Driving strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap
• Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision-making
• Driving in-depth analysis of client performance metrics to inform strategic decisions, with emphasis on product outcomes (top quartile performance) and financial impact
• Developing and executing action plans that align client objectives with measurable outcomes
• Ensure consistent, high-level engagement across executive client leadership to reinforce partnership value
• Serving as the Client Advocate for activities across HIS with assigned organization partner
• Engaging HIS business leaders where appropriate to coordinate activities across multiple HIS departments, engage subject matter experts (SMEs) for respective projects
• Conducting current-state workflow and configuration review with client implementing Solventum best practice workflows
• Engaging in feedback sessions to refine and improve content and workflow, implementation best practice, outstanding decisions that impact clients
• Engaging with client to understand their technical environment and any changes that will require Solventum engagement
• Understanding the client/partners’ short and long-term strategy with the goal to further integrate HIS Solutions
• Developing consistent ongoing onsite presence
• Partnering with clients to co-create strategic roadmaps that integrate HIS solutions into their long-term vision
• Updates plan as decisions are made internally and externally
• Understanding strategy, organizational structure, technical architecture changes and the impacts/opportunities for HIS
• Ensuring client/partner is fully aware of HIS solution roadmaps and assists in planning for both changes in current portfolio workflows and portfolio evolution to solve client problems
• Monitoring market trends and organizational shifts to identify opportunities for deeper solution alignment
• Responsible for leading the team to ensure account satisfaction and ongoing client engagement
• Setting the agenda for advocacy engagements, driving conversations that shape client strategy
• Leading client meetings and coordinate follow-up on all requested items
• Positioning Solventum as an industry leader by sharing insights, thought leadership, and best practices
• Fostering innovation that enhances client experience and strengthens competitive advantage
• Defining and tracking KPIs that measure adoption, satisfaction, and value realization
• Delivering executive-level reporting and insights that inform strategic decisions and reinforce partnership impact
• Championing participation in industry benchmarks (e.g., KLAS) to validate performance and drive continuous improvement
• Responsible for ensuring that baseline data has been secured on clients assigned prior to go live of product/service
• Regular analysis of clients analytics and performance data and delivering ROI/Performance reports to the client on a scheduled basis
• Actively stay up to date with knowledge of industry changes and product changes
• Participating in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards

Requirements

• Bachelor’s Degree or higher from an accredited institution AND seven (7) years of clinical coding/health information management experience, RN, consulting or acute care CDI experience AND five (5) years of ICD-10-AM/ACHI/Australian Coding Standards knowledge and AR-DRG methodologies experience OR Associate degree from an accredited institution AND at least eleven (11) years of clinical coding/health information management experience, RN, consulting or acute care CDI experience AND five (5) years of ICD-10-AM/ACHI/Australian Coding Standards knowledge and AR-DRG methodologies experience
• CHIM or Eligible for membership of HIMAA or Valid RN or License with minimum of five (5) years acute care experience
• Minimum of five (5) years of CDI experience
• Deep understanding of and relationship among clinical documentation, medical record coding, healthcare billing and revenue cycle management
• Extensive experience with and understanding of health information applications (PAS, EHR, EMR, Encoder, CAC/CDI, etc)
• Ability to travel up to 50% of the time
• Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
• All email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com.
• Your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
• Carefully read these Terms of Use before using this website.
• Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Skills

• Hospital/healthcare system workflow and analytics knowledge
• Working knowledge of the Health Information Systems product portfolio
• Ability to function as an advocate for both the client/partner and HIS through their relationships
• ICD-10-AM/ACHI/Australian Coding Standards knowledge
• AR-DRG methodologies experience
• Clinical coding/health information management experience
• RN
• Consulting
• Acute care CDI experience
• CDI experience
• Clinical documentation
• Medical record coding
• Healthcare billing
• Revenue cycle management
• Health information applications (PAS, EHR, EMR, Encoder, CAC/CDI, etc.)

Location

• Remote

Work Type

• Full-time

Experience Level

• 7+ years clinical coding/health information management experience
• 5+ years ICD-10-AM/ACHI/Australian Coding Standards knowledge and AR-DRG methodologies experience
• 11+ years clinical coding/health information management experience
• 5+ years acute care experience
• 5+ years CDI experience

Education Level

• Bachelor's Degree
• Associate degree

About the Company

• Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best.
• At Solventum, people are at the heart of every innovation we pursue.
• Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.
• We enable better, smarter, safer healthcare to improve lives.
• As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best.
• Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
• We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.
• Because at Solventum, we never stop solving for you.
• We create breakthrough solutions for our customers’ toughest challenges by pioneering game-changing innovations at the intersection of health, material and data science to change patients’ lives for the better — while enabling healthcare professionals to perform at their best.

Equal Opportunity

• At Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.