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About the Role

The Direct to Consumer (DTC) Senior Business Analyst function analyzes, designs, implements, and maintains IT applications based on business requirements across Direct to Consumer, eCommerce, and Retail business functionalities. Key deliverables include participating in projects related to these business applications, providing inputs, assistance, and reviews in complex application solutions, and working closely with key stakeholders to define technical specifications.

Responsibilities

Analyze complex business problems to be solved through digital and automation technology solutions.
Provide system analysis and application solutions.
Formulate business requirements for system functional specifications.
Define and document processes, procedures, and data flows of business systems.
Implement systems solutions.
Plan and execute unit, integration, and acceptance testing to meet business requirements.
Consult with users.
Lead cross-functional linked teams to address business or systems issues.
Perform technology solutions in Direct to Consumer, eCommerce, and Retail areas.
Network with contacts outside own area of expertise.
Lead cooperative efforts among project team members.
Work independently, with guidance only in the most complex situations.
Lead sub-functional teams or projects.
Train and mentor junior team members.
Serve as a best practice resource within own area of work.
Act as a key point of contact for business Direct to Consumer, eCommerce, and Retail areas.
Diagnose, re-create, and test issues raised.
Ensure all queries are progressed in a timely manner.
Liaise with IT and external support regarding user issues.
Support system administration and maintenance activities.
Update system documentation and training materials.
Carry out functional testing and coordinate UAT.

Requirements

Bachelor’s degree.
Minimum of 8 years of related experience.
Exposure to eCommerce platforms, preferably Shopify.
Applies functional knowledge and existing methodologies to solve complex problems or execute specialized projects.
Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Determines methods and procedures on new assignments.
Good knowledge of direct to consumer, eCommerce, and Retail processes.
Good knowledge of B2C eCommerce platforms such as Shopify, Magento, or SAP Hybris.
Exposure to ERP (Oracle) and CRM (SFDC) systems.
Experience integrating the end-to-end Direct to Consumer journey, from lead generation to post-sales support.
Customer focused with the ability to prioritize workload.
Proactive and responsive, able to ask the right questions and raise flags at the right time.
"Can do" attitude and flexible work ethic.
Ability to use own initiative and willingness to learn.
Ability to speak both business process and technical process based on the audience.
Good written and verbal communication skills.
Ability to work in a team-oriented, collaborative environment.
Proficient application skills including knowledge of CRM, data analytics, and reports.

Skills

Direct to Consumer
eCommerce
Retail
Shopify
Magento
SAP Hybris
ERP (Oracle)
CRM (SFDC)
Data analytics
Reports

Experience Level

Minimum of 8 years of related experience

Education Level

Bachelor’s degree

About the Company

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed.
The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas.
Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love.
We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives.
Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective.
Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home.
Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

Equal Opportunity

We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
We commit to respond to every applicant.