Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Operations Services Supervisor supports daily janitorial operations across multiple sites, ensuring efficient, safe, and high-quality service delivery. This role involves customer relationship management, staff supervision, operational oversight, and compliance with company and customer standards.

Responsibilities

• Function as the face of United to customers in the field, building lasting partnerships.
• Champion a customer-centric culture by aligning field team actions with customer expectations.
• Lead proactive outreach and store visits to discuss performance and address operational issues.
• Manage escalations with urgency and tact.
• Conduct regular business reviews with key stakeholders.
• Facilitate structured communications between customers and internal teams.
• Set expectations of SOW delivery.
• Supervise, train, and support Janitorial staff across all services.
• Conduct regular site visits to inspect work quality and adherence to SOW requirements.
• Schedule shifts and assign duties to ensure adequate coverage.
• Collaborate with Partner Relations to improve quality and productivity.
• Coordinate and monitor cleaning operations to meet customer expectations.
• Ensure compliance with health and safety regulations, legal, uniform/ID badges compliances.
• Respond promptly to services issues and emergencies.
• Monitor and control operational budgets and costs.
• Manage inventory of cleaning supplies and equipment.
• Order relevant supplies and ensure proper maintenance of cleaning equipment.
• Maintain accurate records of work completion in SF, signoffs, and inspections.
• Prepare SF reports on KPI’s related to operational performance.
• Participate in process improvement and internal business review meetings.
• Use SF to communicate to relevant departments on status of work.
• Responsible for process adoption within the Salesforce ecosystem.
• Manage business using United technologies provided (e.g., Salesforce & Microsoft).
• Support regional and/or territories on key United operational processes and KPI’s.
• Collaborate with Talent Acquisition to support potential Partner/Sub-contractor coverage.
• Collaborate with Partner Relations to support training and performance management.
• Create an environment that encourages learning and inspires brainstorming, creativity, and innovation.
• Perform all daily functions in alignment with company mission, vision, and values.
• Work in compliance with Health & Safety policies and legislation.
• Protect company assets from damage and misuse.
• Perform other related duties as may be required.

Requirements

• Building strong Customer and Partner relationships.
• Available to address Customer and Partner needs and concerns in a timely manner.
• Willing to travel frequently within the designated territory or outside the province as may be required.
• Ability to deal with high levels of stress and solve problems as they arise.
• Ability to work flexible shifts on a rotation basis.
• Available to address concerns in a 24/7 environment.

Skills

• Business acumen
• Task management & Planning skills
• Communication Skills: Active listening, verbal, and written communication skills
• Conflict management & negotiation skills
• Needs assessment and information gathering
• Advanced technology competency
• Managing budgeting & costing
• Expertise in floor care and cleaning procedures is an asset
• Process and compliance driven
• Coaching and Mentoring
• Superior time management and problem-solving skills
• Ability to work independently

Location

• Canada

Work Type

• Full-time

Experience Level

• Minimum of 5 years’ experience in the Janitorial industry
• 10+ years’ experience in operational management or related roles

Education Level

• University degree in Business Administration or related operations or field experience

Benefits

• Competitive compensation & benefits plan
• Health, dental and vision
• Pension plan after 1 year

About the Company

• We are an established Canadian facility, maintenance company.
• We provide a variety of services to large retail and commercial businesses nationally.