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About the Role

This position is integrated with the SRO Families United Collaborative (SROFUC) and the CCDC SRO Families Rental Subsidy Program. The role involves supervising subsidy organizers and a project coordinator, guiding them in assisting clients with rent subsidies, income recertifications, and landlord communication. The position also supports community-based organizations in achieving performance goals and promotes civic engagement.

Responsibilities

Provide supervision and onboarding training to RSOs and Project Coordinator.
Work with the Community Coalition Manager (CCM) to lead the implementation of the Rental Subsidy Program.
Collaborate with CCDC's cross-departmental teams.
Support the CCM in providing guidance and support to SROFUC members.
Promote civic engagement dialogues in the low-income community.
Supervise, train, support and oversee the work of supervised staff.
Conduct annual performance reviews and develop work goals for staff supervised.
Recruit, interview, and hire for vacancies in directly supervised positions.
Partner with the CCM to manage the Rental Subsidy Program to provide on-going housing assistance to families and ensure housing stability.
Execute and assist team members with educational workshops and outreach to families living in SROs about the rental subsidy and housing voucher programs.
Review and support RSOs and PCs throughout the process of applying for rental subsidies or other housing opportunities.
Lead cross-team departmental collaboration to support RSOs and PCs in completing enrollment, mid-term and/or annual recertification efforts.
Plan and develop program related surveys.
Conduct outreach education to property managers and owners on the Program and the benefits offered by their participation.
Coordinate monthly meetings with cross-departmental teams.
Develop and provide training on Rental Subsidy and housing voucher programs to RSOs and related staff.
Track and verify current, ongoing, or future prolonged spending on limited aim and term projects.
Reviews and approves work expenses for supervised staff.
Maintain a database of up-to-date information and track trends in private SROs and residential rental units.
Prepare and produce monthly reports, and track and generate budget reports and contract expenditures.
Establish new partnerships and collaborations with community organizations and service for direct family referrals.
Provide administrative assistance and guide SROFUC CBOs in achieving annual deliverables and work goals.
Communicate and provide ongoing guidance to the SROFUC CBOs to meet expectations.
Assist with designing language accessible outreach materials.
Coordinate monthly meetings and conduct quarterly site visits with SROFUC CBOs.
Provide oversight and training to CBOs staff on Code Enforcement in SROs and other pertinent training.
Reviewing reports and audit files, and maintaining updated information on internal or external audits.
Prepare, generate and present reports to DBI and SROFUC CBOs on monthly and quarterly basis.
Track individual CBOs’ work progress and expenditure reports.
Engage in the design process of the new centralized database for the Rental Subsidy program.
Collaborate with the IT team to migrate current Rental Subsidy data to the new database.
Organize clients and advocate for the extension and expansion of the rental subsidy and housing voucher programs.
Assist the team in achieving strategic objectives for civic engagement efforts.
Contribute to a safe and pleasant work environment.
Follow policies, procedures, and safe work practices.
Maintain confidentiality of participants’ information.
Maintain professional boundaries with participants.
Other duties as assigned.

Requirements

Commitment and desire to work with low income, immigrant families from diverse background and to empower them through organizing and providing services.
Sensitivity and utmost confidentiality regarding family information and housing counseling cases.
Experience in supervising a small team of skilled organizers.
Strong interpersonal and communication skills.
Ability to work independently as well as in a team structure.
Ability to learn basic word processing/use a computer in Spanish.
Ability to represent SRO Families United Collaborative and Chinatown CDC in a professional manner.
Ability to work flexible hours.
Ability to work evenings and weekends.
All final candidates will undergo a background check.
Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Skills

Proficiency in reading and writing Spanish
Speaking fluent Spanish
Proficiency with Microsoft Word
Proficiency with Excel Spreadsheet

Location

Chinatown neighborhood, San Francisco

Work Type

Full-time
Nonexempt
Regular

Experience Level

One to two (1-2) years of supervisory experience
One (1) year of experience in community organizing and advocacy and/or program or project management

Education Level

High school degree or GED
Bachelor’s Degree

Salary/Compensations

$38.82 - $40.00 per hour

Benefits

Comprehensive benefits

About the Company

A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community.
Own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods.
Build housing, develop grassroots leadership, and engage low-income residents and youth.
Employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion.
Serves a diverse population and is committed to hiring practices that provide culturally competent services.
Encourage people of color to apply.

Equal Opportunity

Chinatown Community Development Center (CCDC) is an equal opportunity employer.
We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.