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About the Role

The Technical Account Manager (TAM) is a proactive technical leader providing personalized mentorship and business-critical insights to customers. This role combines strategic advisory with technical depth and executive-level engagement to help customers deploy and scale Adobe technology. TAMs leverage AI tools for preparation, insights, and customer-facing content, while applying judgment for governance, data privacy, and security.

Responsibilities

Act as the main technical consultant for a portfolio of Ultimate Success customers across Adobe's Customer Experience Orchestration platform.
Convert complex business challenges into technical roadmaps, solution architectures, and adoption plans aligned to customer goals and timelines.
Advise on platform strategy, capability sequencing, and guidelines to improve the return on Adobe technology investments.
Proactively align customers to Adobe product roadmap developments and upcoming capabilities relevant to their strategic priorities.
Own and deliver regular Service Reviews, providing strategic insights and trends.
Lead Event Planning and Monitoring for significant customer campaigns, peak traffic events, and major digital launches.
Identify potential technical risks before they impact customers, developing and communicating mitigation strategies.
Partner with Adobe Support teams on blocking issues and priority incidents, acting as a technical bridge.
Lead customers from deployment to measurable value, connecting technical outcomes to business results.
Conduct regular technical health engagements including environment reviews.
Develop use-case frameworks and adoption plans that boost customer assurance and increase platform utilization.
Facilitate mentor sessions to build the technical capability of customer teams.
Maintain a Technical Readiness Roadmap as a shared artefact between Adobe and the customer.
Interact credibly at every level within a customer organisation.
Facilitate discovery workshops and executive technical reviews.
Translate technical detail into executive narratives that influence decisions, secure sponsorship, and maintain momentum.
Coordinate across Adobe's Support, Field Engineering, Professional Services, Product, and Sales organisations.
Know when and how to bring in specialist resources.

Requirements

Sufficient technical depth to engage meaningfully with engineering, architecture, and operations teams.
Solid understanding of APIs, data flows, identity resolution, event-based architecture, and cloud platform fundamentals.
Ability to read and reason through technical documentation, integration builds, and configuration challenges.
Comfortable navigating privacy, data governance, and security considerations in large enterprise environments across banking, retail, telco, and government sectors.
Comfortable using AI-assisted development and efficiency tools to accelerate analysis, problem solving, documentation and customer engagement.
Familiarity with modern AI concepts to diagnose issues and guide customer discussions.
Understanding of customer data strategy, data quality, identity management, measurement frameworks and governance principles in enterprise environments.

Skills

Adobe's Customer Experience Orchestration platform (Adobe Experience Manager, Adobe Experience Platform, Adobe Journey Optimizer, Customer Journey Analytics, Adobe Campaign, Marketo Engage, Real-Time Customer Data Platform, and Adobe Commerce)
AI-assisted development and efficiency tools
Modern AI concepts

Benefits

Comprehensive benefits programs

About the Company

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences.
Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth.
We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact.
At Adobe, we believe that great ideas can come from anywhere in the organization.
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact.
Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world.
You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe's the place for you.
Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
There's more than meets the eye when it comes to Adobe.

Equal Opportunity

Adobe is proud to be an Equal Employment Opportunity employer.
We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.
Adobe aims to make our Careers website and recruiting process accessible to any and all users.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
Adobe is proud to be an Equal Employment Opportunity employer.
We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Adobe aims to make Adobe.com accessible to any and all users.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.