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About the Role

Reporting to the Sales Manager, Recon, the Clinical Support Representative will provide clinical support and undertake training activities for products and services in the clinical environment, in line with sales and marketing strategies, to ensure business objectives are achieved. Additionally, you will maintain and develop relationships with customers.

Responsibilities

• Provide exceptional clinical support to customers on products whilst maintaining a high level of product knowledge.
• Support surgical procedures in the hospital environment on a range of products on an ‘as required’ basis.
• Manage the clinical training and in-servicing schedule in alignment with the sales strategy.
• Enhance operating efficiencies including management of surgeon preferences and integration of warehouse and customer service initiatives.
• Ensure the appropriate execution of the shared calendar.
• Support the maintenance/ development of customer profiles/ preferences.
• Foster good teamwork, communication and execution across the state sales team.

Requirements

• Proven experience in medical field/ theatre setting or tertiary qualifications in science or medical related discipline.
• Proven experience in the orthopaedic and/or endoscopy field.
• Extensive understanding of orthopaedic and/or endoscopy products and industry - technical terminology and clinical knowledge.
• Good understanding of the operating theatre environment and surgical procedures.
• Good understanding of the Australian public and private healthcare system.
• A knowledge of selling skills.
• Computer proficiency in MS Office.

Skills

• Product knowledge
• Clinical training
• Customer relationship management
• Teamwork
• Communication
• MS Office proficiency

Location

• Canberra

Work Type

• Part time 0.6 FTE
• Hybrid Work Model

Education Level

• Tertiary qualifications in science or medical related discipline

Benefits

• Flexible Personal/Vacation Time Off
• Paid Holidays
• Flex Holidays
• Paid Community Service Day

About the Company

• Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.
• Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.
• From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.

Equal Opportunity

• Inclusion, Diversity and Equity - Committed to Welcoming, Celebrating and Growing on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.