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About the Role

We are seeking a versatile Senior Technical Program Manager (TPM) to lead the end-to-end delivery of complex, large-scale technical programs at Firmus. Depending on the assignment, you may be externally facing – managing delivery with our key customers, including major hyper-scalers and frontier model builders – or internally facing, driving the strategic infrastructure and platform programs that power Firmus AI Cloud. In both cases, you will act as the bridge between engineering, operations, and business teams to ensure initiatives land with minimal disruption and maximum value.

Responsibilities

Own the delivery of programs end to end, translating ambiguous goals into structured, phased plans with clear scope, timelines, and milestones.
Run the operating rhythm of daily or weekly syncs, executive status meetings, and stakeholder communications.
Make technical trade-off decisions that balance internal velocity against customer and business impact.
Act as the trusted point of contact for major hyper-scalers and frontier model builders, owning customer communications and advisories, and driving adoption milestones and feedback loops (externally facing).
Lead cross-team platform and infrastructure programs that power Firmus AI Cloud and align internal sponsors and engineering leaders on roadmaps and delivery (internally facing).
Bring command of AI Factory architecture, GPU performance and benchmarking, and infrastructure constraints to answer questions directly and validate impact assessments.
Orchestrate delivery across engineering, operations, and customer-facing functions.
Run a regular leadership cadence to manage escalations and hold communication timelines.

Requirements

At least 5 years in Technical Program or Project Management.
4+ years leading large-scale transformation programs, with direct external customer exposure or delivering internal enterprise programs.
Technical fluency across the AI/ML stack: robust understanding of AI hardware, large-scale networks, and cloud architectures.
Practical experience building, scaling, and operating high-density infrastructure and systems.
Ability to draft clear, empathetic, and technically accurate customer-facing advisories.
Strong stakeholder management across Sales, Customer Success, Operations, and internal engineering leaders.
Comfortable in high-ambiguity environments where program structures often need to be created.
Proven track record delivering programs such as enterprise feature rollouts with customer-specific configurations, cloud migrations for enterprise customers, large-scale GPU infrastructure or data-centre buildouts, and internal platform migrations or cross-team infrastructure rollouts (ideal).

Skills

Communication
Stakeholder Management
Jira
AI/ML Stack
AI Hardware
Large-scale Networks
Cloud Architectures
High-density Infrastructure
Systems Operation

Location

San Francisco Bay Area

Work Type

Permanent
Full-time

Experience Level

Senior

About the Company

Firmus Technologies is a global leader pioneering the development and operation of efficient AI infrastructure across Asia Pacific.
Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability.
We design, build, and operate a new class of digital infrastructure – the AI Factory.
Our model-to-grid technology approach has pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction.
Our AI Factories are designed to operate as assets to the energy grid to actively strengthen the communities and regions they operate in rather than drawing from them.
We are founder-led, not a big corporate, with accessible leaders and minimum bureaucracy.
Ownership comes early, with a direct line to outcomes and the opportunity to shape business growth.
Work alongside founders and experts in AI infrastructure, energy systems and next-generation compute.
As an NVIDIA Cloud and Engineering partner in Asia Pacific, you will gain skills, experience, and exposure across the AI industry.

Equal Opportunity

At Firmus, we are committed to building a diverse and inclusive workplace.
We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions.