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About the Role

Peloton is seeking a Senior User Researcher with a strong foundation in hardware research to support the innovation, iteration, and optimization of our Bike, Tread, and Row products, as well as the development of future Peloton products and experiences. This researcher will also bring experience in software and digital experiences, understanding how the physical and digital come together to shape the holistic Peloton Member journey. The Senior User Researcher will work directly with Product Managers, Industrial Designers, Mechanical Engineers, Field Testing Program Managers, Data Scientists, and Product Designers, and will report to the Director, User Research.

Responsibilities

Continually evolve our process for organizing user research and testing across multiple product teams, ensuring appropriate prioritization of projects, and crafting and managing short and long term research roadmaps and plans.
Collaborate with Product Managers, Industrial Designers, Engineers, and Field Testing Program Managers to identify hardware user research goals based on ambiguous problem statements, and then scope, plan, and execute research to address those goals.
Collaborate with Product Managers, Product designers, Data Scientists, and Engineers to scope, plan, and execute software research, as needed.
Partner with research operations to source participants for user testing, and handle logistics and schedules around live, in-person or remote testing.
Conduct user research for hardware and software, and the interaction between the two.
Conduct user research on design mockups, prototypes, beta versions, and finished products and features supplied by the Product teams.
Compile and present findings to the relevant partners in a clear and concrete way, that enables stakeholders to make strategic product decisions and design product improvements.
Evolve Peloton’s existing user experience research infrastructure to ensure conducting in-office, virtual, and in-field user testing is seamless, efficient, and easy to analyze and report on.
Conduct qualitative and quantitative research using a range of tools and approaches (e.g. interviews, ethnography, surveys) to answer user research questions and produce new insights.
Help to formulate research documentation to better understand Peloton-specific user behavior.
Document and track findings gathered through testing and research so insights can easily be referenced and applied for future projects.

Requirements

5+ years of user research and testing experience, including experience working across both hardware and software product teams.
Experience conducting research across both physical product development and software/digital experiences — with a strong foundation in hardware, human factors, or physical product development.
Experience analyzing research findings and reporting concise and concrete insights and recommendations.
Experience developing processes to organize work across multiple people and teams.
Experience with remote and in-person user research methodologies.
Comfortable incorporating AI tools into research workflows to support efficiency and productivity
Strong analytical and problem-solving skills.
Ability to work collaboratively in a team environment.
Exceptional communication and storytelling skills.
Self-starter; ability to act autonomously.
Constant attention to detail.
Can provide work samples focused on User Research and Testing.

Skills

Hardware research
Software research
Digital experiences
User research
User testing
Human factors
Physical product development
Qualitative research
Quantitative research
Interviews
Ethnography
Surveys
AI tools

Location

New York City

Work Type

Hybrid

Experience Level

Senior
5+ years

Education Level

Degree or equivalent experience in Human Factors, Ergonomics, Anthropometry, or a related physical/embodied discipline.

Salary/Compensations

$173,478—$213,957 USD

Benefits

Annual equity awards
Employee Stock Purchase Plan
Medical, dental and vision insurance
Generous paid time off policy
Short-term and long-term disability
Access to mental health services
401k, tuition reimbursement and student loan paydown plans
Fertility and adoption support and up to 18 weeks of paid parental leave
Child care and family care discounts
Free access to Peloton Digital App and apparel and product discounts
Commuter benefits and Citi Bike Discount
Pet insurance

About the Company

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Equal Opportunity

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.