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About the Role
The Conference Services Manager is responsible for coordinating all requirements for various conference groups booked by the Sales Department. This role enforces the terms of sales letter of agreement, guides meeting planners through the planning process, and communicates client needs to all hotel departments to ensure successful execution and client satisfaction.
Responsibilities
- Coordinates all requirements for various conference groups booked by the Sales team and ensures successful execution of group and client satisfaction.
- Negotiates with clients through creative menu presentations and event proposals to achieve maximum revenue/profit potential and fulfill contractual responsibilities while satisfying client needs.
- Coordinates with the Sales Department and Catering to ensure proper utilization of function space for maximum revenue.
- Finalizes confirmed booking requirements, maximizes revenue through upselling, and ensures effective written and personal communication with all departments for event success.
- Supervises the execution of banquet events.
- Reviews all function space with Banquet Manager and Head House Attendant as needed.
- Ensures client satisfaction at the outset of all events.
- Finds solutions to challenges and glitches that arise during group stays and keeps the Director of Catering and Planning Committee informed of any problems or unusual matters for prompt corrective action.
- Assists with all guest inquiries within the sales, marketing and catering department, including handling high telephone volume and walk-in site inspections.
- Assists the Conference Services Department as required, particularly during large group movements.
Requirements
- College degree preferably specializing in Events/Hotel Management or equivalent experience is required.
- Previous experience in Catering & Conference Services is preferred.
- Exceptional time management skills to meet client and hotel deadlines.
- Forward thinking to exceed the purpose and vision of all assigned programs.
- Teamwork is the cornerstone within the division and throughout our engagement with the hotel operation.
- Successful candidate must possess legal work authorization in the United States.
Skills
- Time management
- Client relations
- Negotiation
- Upselling
- Communication (written and verbal)
- Problem-solving
- Teamwork
Location
- San Francisco
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- College degree preferably specializing in Events/Hotel Management or equivalent experience
Salary/Compensations
- 87K -92K
Benefits
- Market-leading benefits (Medical, Dental, Vision)
- 401(k) Retirement Plan
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Employee Meals
- Paid holidays, vacation, and sick days
- Culinary, retail and wellness experiences at special rates
About the Company
- Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect.
- The company is dedicated to creating exceptional guest experiences through a world-class employee experience and company culture.
- Four Seasons believes in recognizing individuals and treating everyone with respect.
- The company's purpose is to create lasting impressions through genuine connections.
- Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality.
- The company offers the opportunity to build a lifelong career with global potential and a sense of pride.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.