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About the Role

The Sales Representative role is crucial for identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This position focuses on building relationships with prospective clients, understanding their shipping needs, presenting relevant solutions, and guiding them through the decision-making process.

Responsibilities

• Identify and pursue new business opportunities through outbound outreach, inbound leads, referrals, marketplace research, and reactivation campaigns.
• Conduct discovery calls to understand client shipping volume, current carriers, pain points, platforms, service needs, and growth potential.
• Qualify prospects based on commercial fit, shipping profile, compliance requirements, operational feasibility, and expected revenue.
• Present Chit Chats services clearly and professionally, tailoring the conversation to each client’s needs.
• Prepare basic pricing comparisons, savings summaries, proposals, and follow-up materials.
• Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
• Maintain accurate lead, opportunity, and client information in CRM.
• Track all outreach activity, follow-ups, next steps, and deal stages.
• Coordinate with Onboarding and Account Management to ensure a smooth transition after close.
• Follow up with prospects consistently and professionally to move opportunities through the pipeline.
• Identify client needs that may inform future products, service improvements, marketing campaigns, or partnership opportunities.
• Contribute to sales campaigns, vertical-specific outreach, and market research initiatives.
• Meet or exceed assigned activity, pipeline, conversion, activation, and revenue targets.

Requirements

• Strong written and verbal communication skills.
• Comfortable with cold outreach, discovery calls, follow-ups, and client presentations.
• Strong customer-first mindset with the ability to understand client pain points and recommend practical solutions.
• Good organizational skills and ability to manage multiple prospects at different stages.
• Ability to learn Chit Chats’ services, pricing structure, shipping workflows, compliance considerations, and operational requirements.
• Experience using CRM software, Google Workspace, Microsoft Office, and basic reporting tools.
• Strong problem-solving skills and ability to coordinate with internal teams.
• Self-motivated, resilient, and comfortable working toward sales goals.
• Ability to balance revenue growth with client fit, profitability, and operational feasibility.

Skills

• Client outreach within Logistics (B2B)
• Previous sales experience in Logistics/Supply Chain B2B
• CRM software
• Google Workspace
• Microsoft Office
• Basic reporting tools

Location

• Canada

Work Type

• Full-time

Experience Level

• 2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain.
• Experience in e-commerce, shipping, logistics, marketplaces, or small business services is an asset.
• B2B sales experience, preferably in logistics, transportation, or a related industry considered an asset.

Education Level

• Post-secondary education or equivalent experience.

Salary/Compensations

• Starting $58,000 per annum
• CAD 58000 - CAD 65000 - yearly

Benefits

• Eligibility to participate in Sales Incentive Plan (Commission - tiered)
• Employer paid Group Benefits (Health, Dental and Vision; 80% coverage). After 3 months.
• Annual Year-End Bonus.
• Two weeks paid vacation (negotiable)
• Birthday leave (Paid)
• A rich GRSP plan eligibility after 3 months of employment

About the Company

• At Chit Chats Express, our mission is to empower Canadian entrepreneurs by making shipping simpler, more accessible, and more affordable.
• As a fast-growing, entrepreneurial company, we are proud to help businesses of all sizes reach customers around the world with confidence.
• As e-commerce continues to eliminate borders, we believe Canadian entrepreneurs deserve a shipping partner that helps them compete globally without unnecessary complexity or high barriers to entry.
• Our goal is to create a seamless, borderless shipping experience that supports growth, opportunity, and long-term success for businesses across Canada.
• If you are mission-driven, growth-oriented, and thrive in a collaborative environment, we’d love to hear from you.

Equal Opportunity

• As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.