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About the Role

POP MART is a leading global company in the trend culture and entertainment industry, focused on IP incubation and operations, designer toys & retail, theme parks & experiences, and digital entertainment. We aim to celebrate daily moments and inspire through designer toys and fun experiences, bringing joy to young consumers worldwide.

Responsibilities

• Manage store sales, operational KPIs, and service quality.
• Conduct regular store visits for operational checks and improvements.
• Coach store managers and staff, providing operational guidance.
• Analyze and establish solutions for store operational issues.
• Manage the implementation of new promotions, policies, and SOPs.
• Oversee and manage quarterly inventory counts, including result analysis and discrepancy management.
• Manage attendance, schedules, and performance for store managers and staff.
• Strengthen coaching and leadership for part-timers and full-time employees.
• Localize and execute operational processes based on global headquarters' manuals, adapted to local store conditions.
• Conduct training and provide regular feedback on store operation manuals.
• Manage operational expense execution and monthly closing.
• Handle settlement issues and verify store inventory/cash on hand.
• Collaborate with global headquarters and report on operations.
• Coordinate with HQ on campaigns, new product launches, new store openings, and POP-UP operations.

Requirements

• Over 5 years of experience in the retail industry.
• Experience as an Area Manager or Store Manager.
• Experience in multi-store operations and management.
• Understanding of inventory management and store operational processes.
• Experience in new store openings and project execution is preferred.
• Data analysis and KPI management capabilities.
• Effective communication and problem-solving skills.

Skills

• Store management, personnel operation, and KPI performance analysis.
• Effective communication and collaboration within the organization.
• Data-driven problem-solving and strategy development.

Location

• Global

Work Type

• Full-time

Experience Level

• 5+ years

About the Company

• POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
• Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
• POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
• Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
• By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
• As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
• Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
• POP MART is a rising global force in pop culture and entertainment.
• Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences.
• Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment.
• We manage & represent incredible artists from all over the world.
• Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more.
• With our IP characters, we create iconic cross-overs.
• Our mission is to light up passion & bring joy around the world.
• POP MART is not just a brand, it's a galaxy of creative possibilities.

Equal Opportunity

• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.