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About the Role

Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services. As Business Support Services Manager, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our APAC infrastructure includes a large portfolio of leased and built data centers in 11 countries, housing millions of servers. Our foundation is managed by a team of subject matter experts supporting services for billions of customers and millions of businesses in Asia. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve to meet the ever-changing business demands that position Microsoft as a world-class cloud provider. As the Business Support Services Manager, you will lead a regional team of Business Analysts and DC Operations Specialist responsible for running the Business Operations transactional engine. This will include PO and Invoice management, accrual management, developing BI dashboards and driving meaningful insights into transactional data. You will also drive business process transformation using our latest AI tool suite. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Lead the Transact Engine for Queries, PO and Invoice Management.
Development of BI Dashboard to track operations key performance indicators.
Oversee the creation, amendment, and closure of purchase orders in line with approved requisitions and procurement policy.
Ensure PO accuracy (pricing, quantities, terms, coding) and resolve discrepancies with requesters and suppliers.
Monitor open PO reports and drive timely closure of aged or obsolete POs.
Manage the supplier invoice submission process, ensuring invoices are received, validated, and matched (2-way/3-way) accurately and on time.
Work closely with Accounts Payable to resolve invoice exceptions, mismatches, and payment queries.
Monitor invoice cycle times and reduce processing bottlenecks and error rates.
Support supplier onboarding and maintain accurate vendor master data.
Administer the contract approval workflow, ensuring contracts are routed to the correct approvers per the delegation of authority matrix.
Track contract approval status, escalate delays, and maintain a complete audit trail.
Maintain the contract repository, including key dates, renewals, and expiry alerts.
Liaise with Legal, Finance, and business stakeholders to keep the approval process moving.
Own the delivery of BI dashboards and reporting produced by the team, providing leadership and stakeholders with visibility into procurement.
Define the dashboard and reporting roadmap, prioritizing requests and aligning outputs with business needs.
Ensure dashboards are accurate, timely, and well-maintained, with clear data definitions and a single source of truth.
Oversee data quality across procurement systems (PO, invoice, and contract data) that feeds reporting and analytics.
Translate operational data into insights and recommendations (e.g., spend visibility, cycle times, exception trends, supplier performance).
Partner with Finance, IT, and Data teams on data models, system integrations, and BI tooling (e.g., Power BI, Tableau).
Deliver success through empowerment and accountability by modeling, coaching, and caring.
Model: Live our culture, embody our values, and practice our leadership principles.
Coach: Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
Care: Attract and retain great people, know each individual’s capabilities and aspirations, and invest in the growth of others.
Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.

Requirements

Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement Operations, Procurement or related field AND 6+ years work experience in program management, process management, process improvement.
6+ years of people management with excellent cross-cultural awareness.
6+ years’ experience in leading and influencing a diverse organization of full-time employees across multiple disciplines, platforms, cultures, and countries.
Strong experience in sourcing and contracting.
Ability to negotiate contracts to drive long-term win-win for Microsoft and our suppliers.
Excellent problem-solving skills, analytical capabilities, data analysis, and attention to detail.
Practical experience in driving business process automation using AI.
Data Center Procurement Experience is a huge plus.

Skills

Business Analysis
DC Operations Specialist
PO and Invoice management
Accrual management
BI dashboards
Transactional data insights
Business process transformation
AI tool suite
Procurement policy
Supplier invoice operations
Accounts Payable
Contract approval workflow
Delegation of authority matrix
Contract repository management
Procurement systems data quality
Spend visibility
Cycle time analysis
Supplier performance analysis
Data models
System integrations
BI tooling (Power BI, Tableau)
People management
Cross-cultural awareness
Negotiation
Problem-solving
Analytical capabilities
Data analysis
Attention to detail
Business process automation
AI
Black Belt certification
Data Center Procurement

Location

APAC

Work Type

Full-time

Experience Level

6+ years work experience in program management, process management, process improvement Operations, Procurement or related field
6+ years of people management
6+ years’ experience in leading and influencing a diverse organization

Education Level

Bachelor's Degree in Business, Operations, Finance or related field

About the Company

Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services.
Our APAC infrastructure includes a large portfolio of leased and built data centers in 11 countries, housing millions of servers.
Our foundation is managed by a team of subject matter experts supporting services for billions of customers and millions of businesses in Asia.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve to meet the ever-changing business demands that position Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.