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About the Role

Q2 is seeking a Senior Program Manager to join our Transformation Team and lead the delivery of large-scale, enterprise-wide transformation initiatives that will reshape how we operate and compete. In this role, you will own end-to-end program delivery across multiple business units, product lines, and geographies—translating strategic priorities into executable roadmaps and measurable outcomes. You will apply structured problem-solving frameworks, design thinking, and lean process methodologies to reimagine future-state operating models and drive meaningful change across people, process, and technology. This role demands exceptional executive communication skills, deep experience managing complex interdependencies, and the ability to lead cross-functional teams in delivering consistent, high-quality execution. The ideal candidate brings a continuous learner mindset, relevant domain expertise in fintech or enterprise software, and a demonstrated track record of embedding transformation initiatives into sustained business operations. If you're energized by the challenge of fundamentally rethinking how organizations work, and you want to lead that transformation at scale, this is your opportunity.

Responsibilities

Lead end-to-end delivery of large, complex programs spanning multiple business units, product lines, and geographies; own roadmaps, milestones, dependencies, risks, and outcomes aligned to strategic priorities.
Apply design thinking and lean methodologies to clearly articulate problems, reimagine future states, and optimize processes; use structured critical thinking frameworks to drive data-driven decision-making and executive-ready recommendations.
Manage multiple concurrent projects while operating within ambiguity, providing subject matter expertise and solutions; directly lead specific initiatives as needed to ensure program objectives are achieved.
Lead and develop project managers to drive consistent execution and reporting; establish program management standards, metrics, and governance to drive execution excellence.
Act as primary coordinator between executive sponsors, business leaders, and execution teams; facilitate program reviews, steering committees, and decision forums with clear communication of status, risks, and outcomes.
Coordinate change management initiatives—including stakeholder engagement, communication planning, and adoption strategies—to embed transformation into normal course operations and ensure sustained business impact.
Identify, assess, and mitigate program-level risks across initiatives and interdependencies.
Leverage AI tools (GenAI, Agentic AI) and enabling software (Excel, PowerPoint, Figma, Jira) to enhance program delivery and reporting.
Partner across Sales, Product, Engineering, and Operations teams to drive revenue growth, optimize product delivery, and deliver productivity improvements.

Requirements

Bachelor's degree in a relevant field.
Minimum of 12 years of relevant professional experience leading complex, enterprise-scale programs with multiple interdependent projects; strong preference for enterprise software, SaaS, fintech, or similar corporate environments.
PgMP or PMP project management certification.
Proven ability to translate strategy into executable delivery plans and embed transformation into sustained business outcomes.
Exceptional executive communication skills: present confidently to large audiences and senior leadership; influence and align stakeholders without direct authority.
Deep expertise in dependency management, risk management, and issue resolution within complex operating environments.
Demonstrated ability to partner across functional areas to develop execution strategies and lead cross-functional teams.
Strong analytical, organizational, and financial acumen to support data-driven decision-making and program governance.
Hands-on experience with transformation methodologies: design thinking, lean process improvement, value stream mapping, and/or customer experience frameworks (Six Sigma, LEAN, CX, Product Design preferred).
Demonstrated mastery of structured decision-making and critical thinking frameworks for complex, ambiguous problems.
Proven change management skills: stakeholder identification, engagement strategy, communication planning, and adoption execution.
Clear track record of driving transformation spanning people, process, and technology.
Proficiency in enabling tools: Microsoft Excel, PowerPoint, Figma/Visio, and Jira.
Experience leveraging AI tools—including GenAI and Agentic AI—to enhance program delivery and operational efficiency.
Additional certifications (e.g., Lean, Six Sigma, Change Management, Design Thinking).
Prior experience building, scaling, or leading a transformation function.
Executive coaching, leadership development, or organizational design experience.
Domain expertise in one or more of the following: Sales, Sales Operations, Marketing – driving revenue growth initiatives Accelerating the product delivery lifecycle Operations – delivering productivity improvements in functions such as client onboarding and servicing
Track record of managing large-scale budgets or demonstrating financial discipline in program delivery.
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Skills

Design thinking
Lean process methodologies
AI tools (GenAI, Agentic AI)
Microsoft Excel
Microsoft PowerPoint
Figma
Jira
Dependency management
Risk management
Issue resolution
Structured decision-making
Critical thinking
Change management
Stakeholder engagement
Communication planning
Adoption execution
Value stream mapping
Customer experience frameworks
Six Sigma
LEAN
CX
Product Design
Sales
Sales Operations
Marketing
Product delivery lifecycle
Client onboarding
Client servicing

Location

Austin

Work Type

Hybrid

Experience Level

Senior
12 years of relevant professional experience

Education Level

Bachelor's degree

Benefits

Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings
Generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

About the Company

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
Being as passionate about our people as we are about our mission.
We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others!
We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.
We also know that nothing builds trust and collaboration like having fun.
We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2’s mission is to build strong and diverse communities by strengthening their financial institutions.
That mission shapes the technology we build, how we serve our customers, and how we show up for each other.
We started with a straightforward belief: technology could fundamentally change how financial institutions serve their communities.
More than 20 years later, that belief still drives us.
Q2 delivers digital banking and lending solutions that help financial institutions deepen relationships, improve experiences, and grow.
Across every department and region, Q2 team members bring creativity, collaboration, and purpose to building technology that makes banking stronger, easier, and more human.
Q2’s culture is built by Q2ers and grounded in ten guiding principles that define how we show up for each other, our customers, and our communities.
We take our mission seriously.
We also have fun doing it.
Teams across the company work together to solve hard problems, move quickly, and make a real impact on the financial institutions and communities we serve.
We’re also helping shape how AI is applied in financial services, bringing the same disciplined, banking-first approach Q2 has practiced for more than 20 years to this next chapter of innovation.

Equal Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements