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About the Role

The E-Notary Closing Agent specializes in DMV document collection for auto loans, playing a critical role in facilitating secure, remote document execution and submission processes. This position is also responsible for collecting other document and items from the borrower needed to complete the loan process. This role ensures compliance with state-specific DMV regulations and lender requirements while maintaining a high standard of customer service and data integrity.

Responsibilities

Understand and demonstrate the principles of The Savings Groups Mission, Vision, and Values.
Coordinate the remote signing of DMV-related documents using Long Pen technology with our customers(s).
Verify the accuracy and completeness of signed documents before submission to the Titles QA team.
Troubleshoot issues related to document execution or DMV submission requirements.
Review customers account to identify any outstanding items needed to complete the loan process and request them from the customer.
Work with the sales team by reaching out to customers to gather missing items to complete the loan process.
Provide excellent service while working with customers to help complete their loan.
Ensure all processes adhere to legal, regulatory, and privacy standards.

Requirements

High school diploma or equivalent required
Experience in document processing, auto finance, or DMV operations preferred.
Familiarity with state-specific DMV requirements for vehicle titling and registration preferred.
Proficiency in using Long Pen or similar remote signing technologies preferred.
Effective communication with internal teams, clients, and government agencies.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
Skilled in identifying and resolving document-related issues quickly and accurately.
Understanding of legal and regulatory standards related to auto loans and document handling.
Excellent communication and customer service abilities.
Familiarity with Microsoft Teams

Skills

Document Management & Verification
Knowledge of DMV Processes
Electronic Signature Platforms
Communication & Coordination
Time Management
Problem Solving
Compliance Awareness
Customer Service

Location

Austin TX

Work Type

Onsite
Full-time

Experience Level

Based upon experience

Education Level

High school diploma or equivalent

Salary/Compensations

$19 to $21 per hour

Benefits

Paid time off and paid holidays
401K Savings Plan
Four health insurance plan options
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Dental and Vision insurance
Long- and Short-Term Disability and Life insurance

About the Company

The Savings Group (TSG), the parent company of Rate Genius, AUTOPAY and Tresl, is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. Through a network of more than 100 lenders across all 50 states, TSG provides consumers more choices for their origination and refinanced auto loans, while also delivering loan volume growth to its lender network and partners through a proprietary, web-based platform.

Equal Opportunity

The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources