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About the Role

The purpose of this role is to support the planning, allocation, and deployment of workforce resources for Teaching and Exams activities. The role manages the contracting, availability, readiness checks, and scheduling of Venue Staff, Examiners, and Teaching Assistants, while also supporting teacher contracting and coordinating with Delivery and Academic teams.

Responsibilities

• Support the planning, allocation, and deployment of workforce resources for Teaching and Exams activities.
• Manage the contracting, availability, readiness checks, and scheduling of Venue Staff, Examiners, and Teaching Assistants.
• Support teacher contracting.
• Collaborate with Delivery and Academic teams to coordinate scheduling and ensure alignment with timetabling requirements.
• Liaise with centralized, hubbed, or outsourced workforce teams to standardize and centralize workforce administration processes.
• Ensure the accuracy, consistency, and timeliness of workforce data.
• Support efficient workforce operations and resource deployment.
• Ensure the right people are contracted, onboarded, compliant, and deployed to meet operational commitments.
• Maintain accurate workforce data and documentation, ensuring compliance with safeguarding, security, right-to-work, training, and vetting requirements.
• Act as a key point of contact for workforce-related queries.
• Provide clear communication and guidance on scheduling, onboarding, and compliance processes.
• Streamline workforce administration.
• Support payment processing and working time reconciliation.
• Contribute to efficient workforce utilization and cost-effective resource deployment.

Requirements

• Experience coordinating secure, regulated service delivery environments (e.g., exams, logistics, or events).
• Understanding of compliance, safeguarding, and screening requirements.
• Strong process management and organisational skills.
• Ability to work to deadlines in a fast-paced operational environment.
• Experience supervising staff, contractors, or temporary workforce teams.
• Candidates must have the pre-existing, legal right to work in the listed location/s at the time of application.
• Mobility / relocation / visa sponsoring support will not be provided.

Skills

• Workforce scheduling and allocation
• Stakeholder communication and coordination
• Data accuracy and process control
• Compliance management, including safeguarding and exam security
• Written and verbal proficiency in English

Location

• London, UK

Work Type

• Hybrid

Experience Level

• Pay Band 6

Education Level

• Degree or equivalent experience

Salary/Compensations

• £25,520 onwards plus London Market allowance of £3,300 if London based

About the Company

• We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
• For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
• Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
• A connected and trusted UK in a more connected and trusted world.

Equal Opportunity

• We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work.
• The British Council is a Disability Confident Employer.
• The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent.
• We guarantee an interview for disabled applicants who meet the minimum role requirements.
• We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
• The British Council is committed to safeguarding children, young people and adults who we work with.
• We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
• Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.