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About the Role

As a Microsoft Data Center Inventory & Asset Technician Manager (DIAM), you will lead a team responsible for inbound/outbound logistics, inventory audits, and data center regulatory compliance. You will guide employees in warranty processes and data bearing device destruction, model leadership, drive accuracy in inventory and asset management tasks, and manage escalations with stakeholders. This role is crucial for delivering the core infrastructure and foundational technologies for Microsoft's online services.

Responsibilities

Lead a team of Inventory & Asset Management technicians responsible for inbound/outbound logistics tasks, inventory cycle audits, and Data Center regulatory compliance activities.
Guide employees to effectively run warranty processes and data bearing device (DBD) destruction.
Model leadership principles and drive focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks.
Work with stakeholders to manage escalations as they arise.
Ensure day-to-day operations and inbound/outbound processes run smoothly and effectively.
Assess resource and workflow patterns to determine any needed changes in work assignments to ensure timelines are met.
Support the planning, management, and communication of end-to-end project plans with applicable stakeholders and teams.
Ensure all issues are documented, tracked, discussed, and resolved with internal and external stakeholders as well as suppliers with consistent and complete communication.
Coordinate and oversee relationships with third-party vendors who perform DBD destruction, ensuring all DBDs leaving premises do not contain customer information and are destroyed.
Comply with established methodologies and approaches to ensure delivery and execution of contracts and purchase orders.
Process price and procurement requests requested by Microsoft management in support of server, network, Storage Area Network (SAN), and spare requirements.
Provide thought leadership on established methodologies and monitor outcome.
Serve as subject matter expert and model compliance to junior team members.
Conduct or assist in conducting daily safety briefings, complete required safety training, and provide guidance to technicians to facilitate compliance with safety procedures.
Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
Embody our culture and values.

Requirements

High School Diploma AND experience in asset management, inventory management, warehouse operations, logistics, supply chain, or a related field.
Experience receiving, tracking, storing, issuing, and auditing IT equipment and assets while maintaining accurate inventory records and ensuring compliance with operational processes.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Skills

Inventory management
Asset management
Logistics
Supply chain
Warehouse operations
Data Center operations
Project management
Leadership
Communication
Problem-solving
Compliance
Safety procedures

Location

United Kingdom

Work Type

Full-time

Experience Level

Manager
Technician

Education Level

High School Diploma
Certification in APICS/ASCM, IAITAM, Inventory Control, OR equivalent

Salary/Compensations

£ 40,000.00 - £ 68,400.00 per year

Benefits

Career Rotation Programs
Diversity & Inclusion training and events
Professional certifications
Certain roles may be eligible for benefits and other compensation.

About the Company

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
CO+I performs a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities.
Microsoft's infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers.
The foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
Environmental sustainability and optimization are at the forefront of our data center design and operations.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
We build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.