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About the Role

As a Microsoft Data Center Project Manager (DCPM), you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives, and escalate to appropriate stakeholders to remove obstacles. This role allows for building a solid understanding of data center procedures, engaging in collaboration across various teams, and providing mentorship by sharing best practices. You will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Responsibilities

Demonstrate conscientiousness on cost, adhere to budget requirements, keep costs reasonable, and contribute to staying within budget.
Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
Perform troubleshooting for service incidents and escalate as appropriate to meet SLA/OLAs, with minimal disruption to the client/customer and business.
Recognize potential customer impact of other events and issues, communicate potential impact, and plan accordingly.
Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
Manage relationships with clients and suppliers to ensure all expectations are clarified, understood, documented, and met.
Suggest ways for reducing the risk of performing maintenance and work with others to accommodate scheduling needs.
Hold self accountable for end-to-end service quality, completeness, and resulting customer experience, including availability, safety, security, and customer service.
Support escalation of issues to the appropriate owner.
Embody company culture and values.

Requirements

High School Diploma or college coursework AND proven industry experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Skills

Troubleshooting service incidents
Project management
Stakeholder management
Safety policies and procedures
Root cause analysis (RCA)
Data center procedures
Collaboration
Mentorship
Best practice sharing
Cost management
Budget adherence
Risk reduction
Customer relationship management
Supplier relationship management
Service quality management
Escalation management

Location

Berlin, Germany

Work Type

Onsite
Full-time

Experience Level

Education Level

High School Diploma or college coursework
Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field (preferred)

Salary/Compensations

€ 65,000.00 - € 106,000.00 per year

Benefits

Career Rotation Programs
Diversity & Inclusion trainings and events
Professional certifications
Certain roles may be eligible for benefits and other compensation.

About the Company

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.